Privacy Policy

Last Updated: July 05, 2025

This Privacy Policy describes how NeoMonks ("Company", "We", "Us", or "Our"), based in Delhi NCR, India, collects, uses, shares, and protects your personal data when you use the Guftagu mobile application ("App"). By using the App, you agree to the terms outlined in this Privacy Policy.

1. Definitions

• Account: A unique profile created by You to access our App.
• App: Guftagu, the mobile application operated by NeoMonks.
• Personal Data: Any data relating to an identifiable individual.
• Usage Data: Data automatically collected through your use of the App.
• Device: Any internet-connected device like a phone or tablet.
• Cookies: Small data files stored on your device.
• Service Providers: Third parties assisting with data processing or service delivery.
• You: The user of the App.

2. Types of Data We Collect

a. Personal Data

We may collect:

• Name and Username
• Email Address
• Phone Number
• Profile Picture or Avatar
• User-Generated Content (e.g., chat, media, bios)
• Location Data (with permission)
• Payment or transaction information (processed via third parties)

b. Usage Data

Automatically collected data such as:

• IP Address
• Device and OS Info
• Session Duration
• Interactions within the App

c. Location Data

If you enable location access, we collect your location data to personalize your experience based on your region, such as displaying local content, connections, or trends. You can revoke this permission anytime from your device settings.

3. Tracking Technologies

We use the following to monitor and improve user experience:

• Cookies: To store preferences and enable core functionality.
• Mobile Analytics SDKs: Tools like Firebase and Mixpanel for crash reports, session tracking, etc.
• Web Beacons/Tags: Tiny images or scripts used to measure engagement (e.g., in emails or screen views).

4. How We Use Your Data

We use the collected data to:

• Authenticate and manage your Account
• Provide and improve core features such as messaging and content sharing
• Customize your experience, including content, trends, and suggestions
• Process payments and subscriptions
• Communicate updates, support information, and offers
• Analyze usage patterns and optimize the App
• Fulfill legal obligations and enforce our Terms of Use

5. Sharing and Disclosure of Personal Data

We may share your Personal Data:

• With Service Providers who help us deliver and support the App (e.g., for analytics, hosting, support, and payments)
• With Affiliates or Business Partners, with your prior notice or consent
• For Business Transfers, such as mergers, acquisitions, or restructurings
• For Legal Compliance, including law enforcement or court orders
• With Other Users, when you voluntarily share content publicly
• For Research or Analytics, in anonymized or aggregated form
• With Your Consent, for any additional purposes you authorize

6. Data Retention

We retain Personal and Usage Data:

• As long as your account remains active
• As required to comply with legal obligations
• For resolving disputes, enforcing policies, and conducting audits

You may request deletion of your account and associated data at any time.

7. Data Transfers

Your data may be stored or processed outside of your jurisdiction. By using the App, you consent to such transfers, provided appropriate safeguards are in place to ensure your data is treated securely and in compliance with applicable laws.

8. Deleting Your Personal Data

You have the right to:

• Delete your account and personal information
• Update, access, or correct data via the app or by contacting us

Note: We may retain certain data where legally required or when necessary for legitimate business interests.

9. Data Security

We implement commercially reasonable safeguards including:

• Encryption (at rest and in transit)
• Access controls
• Monitoring and audit logging

However, no system is 100% secure, and we cannot guarantee absolute protection.

10. User-Generated Content

You may create characters, avatars, messages, and media content in the App. We store and process this securely, including using AI systems for moderation if required. Content may be flagged or removed if it violates guidelines or laws.

11. Push Notifications

We may send alerts about messages, updates, or recommendations. You can manage notification settings on your device.

12. Payments

Payments for coins or subscriptions are processed via secure third-party providers. We do not store your payment details.

13. Children's Privacy

Guftagu is not directed at users under the age of 13. We do not knowingly collect data from children. If we become aware, we will delete the data and terminate the account.

14. Your Rights

You may:

• Access, correct, or delete your personal data
• Revoke consents for optional data processing
• Contact us for data export or complaints

Requests will be verified and addressed per applicable law.

15. Grievance Redressal (India)

16. Disclaimer on User-Generated Content

The Guftagu app allows users to create and share characters, dialogues, media, and other forms of content. Any characters, personas, or digital avatars created by users, as well as any content generated through them, are the sole responsibility of the user. NeoMonks does not endorse or take responsibility for the nature of user-generated content, including offensive, unlawful, or misleading material. Users must ensure compliance with applicable laws and guidelines. We reserve the right to moderate, remove, or block content that violates our standards.

17. Third-Party Services

Our App may include links or integrations with services like:

• Google/Firebase (for login and analytics)
• Razorpay/Apple/Google for payments

These platforms may collect data under their own privacy terms.

18. Changes to This Policy

We may update this policy. You will be notified via the App or email if significant changes are made. The latest version will always be available in the App settings.

19. Contact Us

If you have questions about this Privacy Policy: