Privacy Policy
This Privacy Policy describes how Checkmate Auto (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our mobile application, websites, APIs, and related services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
This Policy should be read together with our Terms of Use. Capitalized terms used but not defined here have the meanings given in the Terms of Use.
1. Information we collect
We may collect the following categories of information, depending on how you use the Services:
- Account and profile data. When you create or sign in to an account, we process identifiers and credentials such as your name, email address, phone number (if you provide it), authentication tokens, and user ID associated with your account. If you use social sign-in, the provider may share a profile identifier and limited profile details in accordance with your settings and that provider’s policy.
- Content you provide. Information you submit in connection with searches, reports, notes, attachments, and similar features—including images or files you upload so they can be stored with or linked from a report (for example, hosted in cloud storage and referenced by URL in your report data).
- Device and technical data. We may collect device-related identifiers (such as a device or installation identifier used for security, fraud prevention, or service delivery), operating system and app version, language and locale settings, and diagnostic or performance data (for example, crash logs).
- Push notifications. If you opt in, we may use a push token issued by your platform’s notification service to deliver messages to your device.
- Usage and interactions. Information about how you use the Services, such as feature usage, session activity, and interactions with the app, which helps us operate and improve the product.
- Payment-related data. Purchases made through Apple App Store or Google Play are processed by those platforms. We typically receive limited transaction or subscription status information—not your full payment card details—from the store or our payment partners.
2. How we use information
We use the information above to:
- Provide, maintain, secure, and improve the Services;
- Create and manage your account, authenticate you, and prevent fraud or abuse;
- Sync or store your content and preferences across devices or sessions where the product is designed to do so;
- Deliver customer support and respond to your requests;
- Send service-related and transactional communications, and—with your consent where required—marketing communications;
- Send push notifications when you have enabled them;
- Monitor reliability and diagnose errors (including through error-reporting tools);
- Comply with legal obligations and enforce our terms and policies.
3. Legal bases (where applicable)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate legal bases under applicable law, such as performance of a contract, legitimate interests (for example, securing the Services and improving functionality, balanced against your rights), consent where required, and compliance with legal obligations.
4. How we share information
We may share information with:
- Service providers and subprocessors who assist us with hosting, authentication, cloud storage, messaging and push delivery, analytics, error monitoring, customer support, email delivery, security, and similar functions. These providers are contractually obligated to use personal information only as instructed and to protect it appropriately.
- Authentication and platform partners when you choose to sign in with third-party accounts (for example, Google, Apple, or Meta/Facebook), subject to your choices and those companies’ policies.
- App store operators (Apple, Google) as needed to distribute the app, process in-app purchases, and comply with platform rules.
- Legal and safety when we believe disclosure is required by law, legal process, or governmental request, or is necessary to protect the rights, property, or safety of our users, the public, or us.
- Business transfers in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to applicable law.
We do not sell your personal information as “sale” is defined under the California Consumer Privacy Act (CCPA), as amended.
5. Third-party services
The Services rely on third-party technologies that have their own privacy notices, including—for example—cloud infrastructure, authentication, storage, push notification services, and error reporting. We encourage you to review the privacy policies of providers you interact with through the Services (such as your sign-in provider or app store).
6. Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how you use the Services. When data is no longer needed, we delete or de-identify it in accordance with our practices and applicable law.
7. Security
We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. International transfers
We may process and store information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards (such as standard contractual clauses approved by relevant authorities) for international transfers.
9. Your choices and rights
Depending on where you live, you may have the right to:
- Access, correct, or update certain personal information through the app or by contacting us;
- Request deletion of your account or certain data, subject to legal exceptions;
- Object to or restrict certain processing, or withdraw consent where processing is consent-based;
- Opt out of non-essential cookies or similar technologies on our websites, where applicable;
- Disable push notifications through your device or in-app settings;
- Lodge a complaint with a data protection authority (for residents of the EEA, UK, or Switzerland, among others).
California residents. If the CCPA/CPRA applies, you may have the right to know, access, correct, and delete personal information, and to limit certain uses of sensitive personal information. You may designate an authorized agent to make a request where permitted by law. We will not discriminate against you for exercising these rights. To submit a request, use the contact method in Section 12.
10. Children’s privacy
The Services are not directed to children under the age where parental consent is required for online services in your region (for example, under 13 in the United States). We do not knowingly collect personal information from children in violation of applicable law. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version in the app or on our website and revise the “Effective date” above. If changes are material, we will provide additional notice as required by law.
12. Contact us
For privacy-related questions or requests, contact us at the support channel listed in the app or on our official website. Please include enough detail for us to verify and respond to your request.