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You have been connected to Irvin West.
Irvin West: Hi
Seth Russell: I'm trying to renew my certificate that expired yesterday
Irvin West: ok
Irvin West: Were you able to log onto the account with the password and password
Irvin West: and order number
Seth Russell: Yes
Seth Russell: but some of my contact and hosting info has probably changed
Irvin West: Did you get an error
Seth Russell: it says The certificate you are trying to reissue has expired. For immediate assistance, click on the live chat link in the left hand margin.
Seth Russell: which i did
Irvin West: You will need to log onto this link - https://www.thawte.com/process/retail/renew_ssl
Seth Russell: ok ill proceed on that screen ... can i keep this chat open in case i need more assistance?
Irvin West: Yes you may.
Seth Russell: ok i submitted the credit card and now have a Certificate Status ... so now what?
Irvin West: The verification team will complete the renewal and call or e-mail you once the certificate is complete
Seth Russell: how long will this take, currently i am running on an expired certificate
Irvin West: It normally takes 1 to 2 days but you are welcome to call them on +1 650 426 7400 or email cs-support@thawte.com
Seth Russell: ok thanks