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New Connections Befriending Service

Loneliness is one of the biggest challenges facing older people. Over half of older people say the television is their main form of company. Loneliness can seriously affect both physical and mental health.

Our befriending service connects volunteers with older residents for friendly weekly visits or calls — building confidence, independence and wellbeing.

What we offer

Home Visits

Weekly visits from a trained volunteer offering friendly chat, companionship and emotional support.

Telephone Befriending

Regular supportive calls providing a vital lifeline for those struggling at home with loneliness.

Trips Out

Group outings to places of interest such as Herne Bay seafront, Eastchurch Aviation Museum, Doddington Place Gardens and more.

Digital Skills Sessions

Friendly help with tablets, phones and laptops to access medical, financial and social appointments — always with a cuppa.

Social Mornings

Monthly club with games, arts and crafts, quizzes and friendly chat to build friendships.

Film Club

A monthly film chosen by clients, followed by time for a cuppa and discussion with friends.

Chair-based Exercises

Gentle movement from a chair to support physical and mental health — includes a take-home worksheet.

Lunch Club

Monthly sociable meals at different restaurants across Swale, often using our volunteer transport to get there and back.

Who is the service for?

  • People aged 55+
  • Residents of the Borough of Swale
  • Living in isolated circumstances
  • Aware of, and have agreed to, the referral
We are not able to:
  • Provide emergency or acute support
  • Offer services to people with specific mental health needs
  • Provide services which are the responsibility of the statutory sector
  • Carry out personal care, housework or other domestic tasks
  • Undertake caring responsibilities

How it works

  1. Referral received – anyone can refer (including self-referrals) if the person meets the criteria.
  2. Home visit – our Befriending Co-ordinator visits to explain the service and confirm eligibility.
  3. Matched support – we pair the client with a befriender for weekly visits or calls.
  4. Ongoing check-ins – we keep in touch to ensure the match is working well.
Make a referral Call 01795 473828 (option 2)

Practical information

Safeguarding & training

Volunteers are trained and supported by SCVS with safeguarding, boundaries and confidentiality at the core.

Accessibility

Tell us what you need — we’ll do our best to make participation easy and comfortable.

Volunteer as a Befriender

A couple of hours a week can transform someone’s life. Full training and ongoing support provided.

See volunteering opportunities

Talk to us

To find out more about the service, contact Paul Harper, Befriending Co-ordinator.

Phone: 01795 473828 (option 2)  |  Email: Paul.Harper@SwaleCVS.org.uk

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