You'll be handed a series of realistic account scenarios, each with its own set of documents — applications, transaction histories, customer profiles, ID verification, and more.
1. Investigate — open each document, flag any individual piece of information you believe is suspicious, and categorize it. Flagged items are collected into your Evidence File.
2. End the Investigation — lock in your Evidence File when you're ready. You'll see how accurate your findings were.
3. Decide — choose to leave the account alone, flag it for suspicious activity, or escalate it, per your institution's Identity Theft Prevention Program (ITPP).
4. Respond — if you flag or escalate, choose the appropriate next step under the ITPP.
+15 for each piece of evidence you correctly flag as suspicious (plus +5 for correctly categorizing it) · −10 for suspicious information you miss · −10 for flagging something that isn't actually suspicious · +5 for correctly leaving a benign item unflagged after reviewing it.
+60 for the correct final decision · −30 for an incorrect one — the final decision carries the most weight of anything you do in a scenario.
When you flag or escalate, you'll also choose the appropriate ITPP response: up to +20 for the best response, +5 for an acceptable one, or −10 for a poor fit.
At the end of the session you'll be scored against the total points available: 90%+ is Excellent, 75–89% is Proficient, and anything below 75% means you'll need to review and try again — 75% is the minimum needed to advance in the course. On Hard difficulty, you're limited to 6 flagged items per scenario, so choose carefully.
Open each document below. Click the flag button next to anything you believe points to possible identity theft.