Privacy Policy

Last Updated: 2024-03-06

Document Purpose

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account

a unique account created for You to access our Service or parts of our Service.

Affiliate

an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Application

the software program provided by the Company downloaded by You on any electronic device, named “The Hive”.

the Company’s online “Hive Portal”.

the Company’s mobile application called “Hive Portal”.

Company (We, Us, Our)

Turner & Townsend Consulting Ltd, Low Hall Calverley Lane, Horsforth, Leeds, West Yorkshire, LS18 4GH.

Device

any device that can access the Service such as a computer, a mobile phone/cell phone or a digital tablet.

GDPR

the UK GDPR (as defined under the Data Protection Act 2018), the European Union’s General Data Protection Regulation 2016/679, and any other related amendments, implementing or supplementing legislation issued from time to time.

Personal Data

any information that relates to an identified or identifiable individual, including any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

Service

refers to the Application.

Service Provider

any natural or legal person who processes the data on behalf of the Company, including, without limitation, any third-party companies or individuals engaged by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

Third-party Social Media Service

any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data

(non Personal Data) data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

You

the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable (and “Your” shall be construed accordingly).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain Personal Data. You may be unable to access the Services if such Personal Data are not provided. In providing the Service, we collect and process the following Personal Data about you:

• Information that you provide to us

  This includes information about you that you provide to us and such information may include (but is not limited to):

  • basic Personal Data (such as first name; last name; job role; email address; phone number; profile images; role on projects related to the Service); and

  • any information that you choose to share via the Services which may be considered Personal Data;

• Information that we collect or generate about you.

  This includes (but is not limited to): technical information about your use of the Service e.g. IP addresses, unique device identifiers and other unique identifiers.

• Information we obtain from other sources.

  We may receive information about you from third parties. For example, we may receive information about you from our Service Providers. This includes (but is not limited to) integrations with your Single-Sign On (SSO) provider.

• Special category data

  We do not collect Personal Data which treated as a special category to which additional protections apply under data protection law. Where we process such special category Personal Data, we will also ensure we are permitted to do so under data protection laws.

• Cookies

  We may use cookies (or other similar tracking technologies) when you use the Service.

  For more information about cookies, please see our Cookies Policy.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile operating system, the type of mobile Internet browser You use, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

Under data protection law, we can only use your Personal Data if we have a lawful ground to do so. The lawful grounds that we rely on are as follows:

• Consent

  You have given Your consent for processing Personal Data for one or more specific purposes.

• Performance of a contract

  Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations related to such agreement.

• Legal obligations

  Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

• Legitimate interests

  Processing Personal Data is necessary for the purposes of the legitimate interests pursued by Us or a third party.

We may use Personal Data for the following purposes:

• To provide and maintain our Service

  Including to monitor the usage of our Service.

• To manage Your Account

  To manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract

  The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You

  To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To manage Your requests

  To attend and manage Your requests to Us.

• For business transfers

  We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes

  We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Due to the global nature of Our business, Your information, including Personal Data, may be transferred to locations outside of the UK.

It means that this information may be transferred to - and maintained on - computers located outside of the UK where the data protection laws may differ from those from the UK.

Where we transfer your Personal Data to another country outside the UK or the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements. For example, this may be done in one of the following ways:

• for transfers outside of the UK, the country that we send the data to might be approved by the UK government and/or the UK Information Commissioner’s Office as offering an adequate level of protection for Personal Data. A list of countries the UK currently has adequacy regulations in relation to is available here;

• for transfers outside of the EEA, the country that we send the data to might be approved by the European Commission as offering an adequate level of protection for Personal Data. A list of countries the European Commission has currently made adequacy decisions in relation to is available here;

• the recipient may have adhered to binding corporate rules (only for intragroup transfers);

• in other circumstances the law may permit us to otherwise transfer your Personal Data outside of the UK.

Disclosure of Your Personal Data

We may share Your Personal Data with third parties in the following situations:

• With Service Providers

  We may share Your Personal Data with Service Providers to monitor and analyse the use of our Service or to contact You. A non-exhaustive list of the Service Providers we may share Your Personal Data with is set out in the table below.

  Service Provider Name	Purpose	Country
  Google Inc. (Google Cloud Platform, Google Workspace, Google Analytics)	Cloud Service Provider, Cloud-based Business Applications, Usage Analytics Service	United States
  Auth0 Inc.	Cloud-based Identity and Access Management Service	United States
  Atlassian Pty Ltd.	Cloud-based Project Management Service	Australia
  Slack Technologies Inc.	Cloud-based Communication Services	United States
  Freshdesk Inc.	Cloud-based Customer Support Services	United States
  Functional Software Inc. (Sentry.io)	Cloud-based Application Monitoring Service	United States
  Datadog, Inc.	Cloud-based Application Monitoring and Alerting Service	United States

• For business transfers

  We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With Affiliates

  We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

• Law enforcement or legal requirements

  Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). We may also disclose Your Personal Data to third parties in the good faith belief that such action is necessary to:

  • Protect and defend the rights or property of the Company;

  • Prevent or investigate possible wrongdoing in connection with the Service;

  • Protect the personal safety of Users of the Service or the public; or

  • Protect Us or our Affiliates against legal liability.

• With Your consent

  We may disclose Your personal information for any other purpose with Your consent.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your Rights under the GDPR

In all the above cases in which we collect, use or store your Personal Data, you may have the following rights:

• Request access to Your Personal Data

  The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

• Request correction of the Personal Data that We hold about You

  You have the right to have any incomplete or inaccurate information We hold about You corrected.

• Object to processing of Your Personal Data

  This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

• Request erasure of Your Personal Data

  You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

• Request the transfer of Your Personal Data

  We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

• Withdraw Your consent

  You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your Rights under GDPR

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data.

For the UK, this is the Information Commissioner, who may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

For the EU, please find details of your local Data Protection Authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-fr

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: support@turntown.digital