The GoToAssist Remote Support v5Agent Console is available as a standalone, native application for Windows and macOS. This article provides information about the unique benefits of using the desktop version of the Agent Console along with instructions for downloading and installing it. Passkeys are a simple, more secure way to sign in.
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GoTo Support is here for all your GoTo products. Download, install, test, read popular topics, user guides, and find resources that will help you use your product. Get Started GoToAssist is a robust, cloud-based solution that allows you to connect to a customer's desktop computer or mobile device to provide real-time support - anytime, anywhere! Do you host support sessions from a Mac? Check out the Agent Quick Start Guide for Mac.
To get started using GoToAssist, let's begin with the first steps. Use Remote Control to operate the customer's device. The customer will have to download and run a support application.
Here is what works: For more information see our system requirements. The agent can pass a support session to another active GoToAssist Remote Support v5 agent. Restriction: Session transfer is not available in the Agent Desktop Console.
