Dear supplier company,

Thank you for your email regarding the delivery of thermal insulation for our construction site on March 1, 2023 at 9:00 am. We confirm the appointment and look forward to the delivery at the specified address XYZ-Road 123, 12345 Musterstadt.
We are impressed with the excellent thermal and acoustic properties of your modern and environmentally friendly thermal insulation product. The fact that it is easy to install and resistant to moisture and mold is also very appealing.
The total cost of 5,000 euros (including all fees, excluding VAT, with a 4% discount for payment within 10 days) is acceptable to us, and we will take advantage of the discount.
We appreciate your efforts to shorten our construction schedule while ensuring the quality of the material. We are confident that we will be satisfied with your product.
Thank you again for your help with this project. We will contact you if we have any further questions or concerns.

Sincerely,
Builder

Dear sender company,

Thank you for your message and for placing your trust in our company. We are sorry to hear that there have been issues with the installation of thermal insulation as part of the construction project. We will take this matter very seriously and work to find a solution as quickly as possible.
We would be happy to send one of our technicians and installers to inspect and repair the faulty thermal insulation. We suggest that we arrange a mutually convenient appointment. Please let us know which time frame is most suitable for you so that we can schedule an appropriate time.
We will make every effort to arrange the appointment as soon as possible to resolve the issue promptly. Thank you again for your communication, and we look forward to working with you to find a solution.

Best regards,
Thermal insulation company