The Orange Door Project: A Comprehensive Overview
The Orange Door Project is a groundbreaking initiative aimed at transforming the way domestic and family violence services are delivered in Australia. Launched in Victoria in 2020, this innovative project is designed to provide a single access point for victims, survivors, and those at risk of violence, ensuring they receive the support and services they need, when they need them.
Understanding the Need for The Orange Door Project
Domestic and family violence is a pervasive issue in Australia, with one in four women and one in ten men having experienced at least one incident of violence by an intimate partner. The complex and often traumatic nature of these experiences can make it challenging for victims to navigate the support services available. The Orange Door Project was born out of a recognition that the current system was not meeting the needs of those affected by violence.
The Orange Door Model: A Single Access Point
The Orange Door model provides a single access point for victims, survivors, and those at risk of violence. This means that instead of having to contact multiple agencies and services, individuals can make a single call or visit to an Orange Door service. From there, they will be connected with the appropriate support services, including counseling, legal advice, housing assistance, and financial support.

The Orange Door model is underpinned by a strengths-based approach, which focuses on the individual's resilience and capacity to heal and change. It also prioritizes cultural responsiveness, ensuring that services are accessible and appropriate for people from diverse backgrounds.
Key Features of The Orange Door Project
- Co-location: Orange Door services bring together workers from different agencies under one roof, enabling them to collaborate and provide a more coordinated response to victims.
- Cultural responsiveness: Orange Door services are designed to be accessible and appropriate for people from diverse cultural backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and LGBTIQ+ people.
- Flexibility and adaptability: Orange Door services are designed to be flexible and adaptable, responding to the unique needs and circumstances of each individual.
The Impact of The Orange Door Project
Since its launch in Victoria, The Orange Door Project has been praised for its potential to transform the way domestic and family violence services are delivered. Early evaluations suggest that the project is improving access to services, reducing duplication and confusion, and enhancing the quality of support provided to victims.
However, it is important to note that The Orange Door Project is still in its early stages, and its long-term impact remains to be seen. As with any new initiative, there are challenges and complexities that need to be navigated, and ongoing evaluation and refinement will be crucial to its success.

Expansion of The Orange Door Project
Following its success in Victoria, The Orange Door Project is being rolled out in other states and territories across Australia. This expansion is a testament to the potential of the Orange Door model to improve the way domestic and family violence services are delivered, and to its importance in the broader effort to prevent and respond to violence against women and their children.
Getting Help: Contacting The Orange Door
If you or someone you know is experiencing domestic or family violence, help is available. In Victoria, you can contact an Orange Door service by calling 1800 944 942 or visiting theorangedoor.vic.gov.au. If you are in immediate danger, please call 000.
For information about Orange Door services in other states and territories, please visit the relevant government website or contact 1800RESPECT, the national sexual assault, domestic and family violence counselling service, on 1800 737 732.