AVG Free Anti-Virus Program

 

Install AVG Free Anti-Virus

  1. Find out what version Windows you have: Press and Hold the Windows key, then Press and Release Pause/Break key or 

  1. Right Click My Computer or Computer

  2. Click Properties

  3. Look under the System for System Type

  1. Paste the following in your browser window's Address Bar: http://free.avg.com/us-en/download.prd-afg#tba2

For Windows 32bit version Users:

  1. Click the second file named AVG for Windows (32bit)

For Windows 64bit version Users:

  1. Click on the third file name for AVG for Windows (64bit)

 

For High Speed Internet Users:  

  1. A File Download window will appear.  Click on Run.

The wizard will automatically start once the download is finished.

For Dial Up Internet Users: 

  1. Click on Save

  2. Make sure Desktop is selected and click Save

Once finished, the file will be on your desktop.  Find it and double click it to start the installation wizard.

  1. Once Wizard starts, Click Accept

  2. Keep default of Quick Install and Click Next

  3. Uncheck both boxes in this screen and then Click Next

Note: If you want to use the AVG Tool Bar for Internet Explorer, then leave the first option checked.

  1. The next step takes awhile.  Be Patient and wait for this screen to change.

  2. Click the arrow on the left to answer the question if you want to and then Click Finish

Update AVG

  1. Open AVG

  1. Click Start, then go to All Programs, then to AVG 2011 and click on AVG User Interface

  1. Click Update Now in the left pane

  2. Click Update

  3. Continue clicking Update Now until you receive the message "You are currently up-to-date" within the application or in the lower right-hand corner of your screen.  

....or

  1. Right Click the AVG icon in the system tray in the lower right corner of your desktop and click on Update Now

  2. Click Update

  3. Continue clicking Update Now until you receive the message "You are currently up-to-date" within the application or in the lower right-hand corner of your screen.  

Run a Scan manually

  1. Open AVG

  1. Click Start, then go to All Programs, then to AVG 2011 and click on AVG User Interface

....or right click the AVG icon in the system tray in the lower right corner of your desktop and hover over Scan and click on Open AVG User Interface

  1. In the left pane, Click on Scan Now

Verify Scan Results and Empty Virus Vault

Once scan is finished, verify test results and empty the Virus Vault. 

  1. From the top menu options, Click History then Scan results

  2. Verify scan shows complete by checking the icon in front of the scan.  The icon in front of each scan should show an icon that looks like a solid piece of paper .  If it shows broken like the example below, then start the scan again.

  3. Click History, then Virus Vault

  4. Click Empty Vault

  5. Click Yes and then click Close

What If....

What if it shows you have a virus and it didn't get rid of it?  Don't panic.  There are a few things we can do to get rid of these pesky viruses.

Scenario one:  AVG will sometimes give you a pop up that shows it found a virus.  This window will have options on what to do with it.  Always click the option Move to Vault.  Once a file has been moved to the vault, it is no longer a threat to your system.  Reboot your computer immediately.  If your computer is acting normal after moving that file to the vault and rebooting, then it is safe to empty the vault and get rid of the file.  If it does cause problems, then the file needs to be restored and then replaced with an uninfected file.  We can do that for you.

To empty the vault

  1. From the top menu options, Click on History then Virus Vault in the left pane

  2. Click on Empty Vault

  3. Click Yes and then Close to exit

To Restore a file

  1. From the top menu options, Click on History then Virus Vault in the left pane

  2. Highlight the file you need to restore 

  3. Click on Restore

Scenario two:  AVG shows it found a virus in the scan, but didn't do anything with it.  You have two choices to remove this file.  First, you can find it and delete the file yourself, or you can bring it in to us and we will remove the file for you.  It all depends on how comfortable you are with exploring Windows file system.

How to find the file

  1. From the top menu options, Click History

  2. Double click the Test that states it found a virus

  3. Scroll down until you find the file - it will be in red writing

  4. Make note of the path....example would be C:\Documents and Settings\Owner\Local Settings\Temp

  5. Explore to the file location and delete the file manually.

For any questions please call 480-218-4960 or E-Mail info@mesasos.com

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