To provide exceptional care with kindness and humility while assisting participants to independently meet their own needs while using iCARE’s core values of being innovative while inspiring inclusion and integrity.
Duties
- Provide excellent, safe, and reliable care for the participant using compassion and patience
- Provide help with the activities of daily living such as grooming, toilet hygiene, walking, feeding, and all other areas of personal care as needed
- Participate in program planning and execution of said plans to enhance the physical, mental, and physiological well-being of each participant
- Provide attention to participants non-medical needs, including companionship and social engagement
- Chart client’s intake and output
- Note and report to the lead caregiver or DON, any changes in attitude, health, or needs of participants
- Assist in keeping the facility clean, safe, and orderly by recognizing, eliminating, and/or reporting hazards
- Use safety measures and safe practices to ensure the safety of participants, employees, and visitors
- Establish communication and a professional relationship with participants, family members, and co-workers
- Be reliable, enthusiastic, and punctual
Qualifications
Age 18 or over
Evidence of a Tuberculosis (TB) skin test
National background check
Required Skills
Customer service
CPR/First Aid certification
Food Handlers card
Computer skills
Knowledge
HIPAA regulations
Education
High school diploma
Duties
- Pleasantly answer and delegate phone inquiries to the proper person
- Cheerfully assist participants, their family, and representatives with the sign in/out process
- Monitor the entry and ensure every person including volunteers, guests, inquiries, vendors, etc. are signed in and out without exception
- Assist inquiries with information and marketing materials and always offer a beverage while they wait for further assistance
- Collect contact information for anyone that requests information on iCARE services
- Create and edit company literature, flyers, calendars, memos, ect. with final approval from the Executive Director
- Administrative compiling, copying, scanning, filing, and documenting essential and private documents as directed
- Research information pertinent to the Center as Directors request
- Refer inquiries on HIPAA related issues to the Director of Nursing (if care related) or Executive Director (if service related)
- Accommodate everyone with a concern in filing their grievance(s)
- Comply with HIPAA requirements regarding all private personal participant and employee information
- Assist in a key-role for Disaster drills and evacuations
- Assist participants with scheduled activity reminders
- Track and communicate participant appointments and collect needed records from the Director of Nursing or Life Enhancement Coordinator for appointments as needed
- Responsible for training others to fulfill these roles for sick and vacation coverage
Qualifications
Current
CPR and First Aid certified
Proof of free from infectious tuberculosis
Food Handlers card
Fingerprint clearance card
Required Skills
General computer skills (Microsoft Office Word, Publisher, Excel, Powerpoint)
Comfortable learning new tasks and technology as needed
Positive and supportive team player and promoter
Knowledge
Dementia Care training
Education
High School Diploma or GED
Experience
Stellar Customer Service experience
General office administrative experience