Emergency Electrical Services & When to Call

Electrical emergencies can strike without warning — often outside normal business hours. Whether it’s a sudden power outage, a burning smell near your switchboard, or live wires exposed due to storm damage, these issues pose serious risks. When seconds matter, knowing who to call and what to do can protect your property and loved ones.

At No.1 Sydney Electrical, we provide 24/7 emergency electrical services across Sydney. Our licensed Level 2 ASP electricians are equipped to respond quickly and resolve dangerous situations safely, day or night.

What Qualifies as an Electrical Emergency?

Not all electrical problems require immediate intervention — but some situations are too hazardous to ignore. Call an emergency electrician if you experience:

• Total power loss not related to grid outages
• Smoke or burning smells near sockets or switchboards
• Flickering lights with a buzzing sound or sparks
• Tripped breakers that won’t reset
• Exposed or live wires after a storm, flood, or accident
• Switchboard damage due to moisture, fire, or overloading
• Electrical shock or zapping sensations from appliances

If there’s any doubt, it’s always better to err on the side of caution and call a licensed emergency electrician to inspect the issue.

Top 7 Emergency Situations We Handle in Sydney

1. Power Outages Not Caused by the Grid

If the outage only affects your home or business — and nearby properties still have power — the issue may lie in your connection, switchboard, or private power pole. We can identify the cause and restore your service quickly.

2. Fire Hazards and Electrical Burning Smells

The smell of burning plastic or smoke from outlets or wiring is a red flag. This could indicate melting insulation, an overloaded circuit, or an impending electrical fire.

3. Storm-Damaged Cables or Overhead Lines

High winds, falling trees, and lightning strikes can tear down service lines or expose wiring. These situations are extremely dangerous and should only be handled by qualified Level 2 ASPs.

4. Water-Damaged Switchboards or Outlets

Flooding or roof leaks can cause electrical components to short circuit, posing risks of electrocution or fire. We isolate, dry, and test affected systems to ensure safety.

5. Faulty or Humming Switchboards

If your switchboard is buzzing, hot to the touch, or repeatedly tripping breakers, it may need urgent repair or replacement to prevent failure or fire.

6. Dangerous DIY or Renovation-Related Incidents

Cutting into walls, ceilings or floors without knowing the wiring layout can result in live wire exposure or short circuits. We secure the area and make safe repairs.

7. Urgent Metering or Connection Issues

Meter box sparking? Cable pulled from your connection point? Our Level 2 electricians are authorised to work on network points of attachment and can carry out emergency metering work.

Why You Need a Level 2 Electrician for Emergencies

Not all electricians are authorised to deal with network-connected emergencies. Level 2 Accredited Service Providers (ASPs) are certified to:

• Disconnect and reconnect properties to the electrical network
• Repair service lines and private power poles
• Replace damaged meters or switchboards
• Respond to defect notices issued by Ausgrid or Endeavour Energy

No.1 Sydney Electrical is fully licensed and insured as a Level 2 ASP under both Ausgrid and Endeavour Energy networks — so we can legally and safely resolve network-related electrical faults.

Our 24/7 Emergency Service Process

When you contact our team, we follow a streamlined process to ensure fast, safe, and compliant service:

1. Phone Consultation: We assess the urgency of your issue and provide immediate safety advice over the phone.
2. Rapid Dispatch: Our closest available emergency electrician is dispatched with the necessary tools and equipment.
3. Onsite Diagnosis: We identify the source of the fault and isolate unsafe circuits.
4. Emergency Repair or Isolation: Where possible, we carry out same-day repairs. If not, we isolate the danger and schedule follow-up works.
5. Certification: We issue a Certificate of Compliance (CCEW) and log any necessary reports with your network provider.

Who We Help

We provide emergency services to a wide range of customers across Sydney, including:

• Homeowners experiencing power issues or switchboard faults
• Real estate agents and landlords needing urgent repairs for tenants
• Retail businesses and restaurants facing equipment failures or outages
• Construction sites with temporary power faults
• Property managers managing defect notices or safety concerns

Preventing Future Emergencies

While some emergencies are unavoidable, many can be prevented with proactive maintenance. We recommend:

• Switchboard inspections every 5–10 years
• Timely switchboard and circuit breaker upgrades
• Checking overhead lines or poles for wear or damage
• Scheduling annual safety checks for rental properties

We offer preventive maintenance packages for Sydney homes and businesses. Ask us about adding surge protection or RCDs for added safety.

Emergency Electrical Service FAQs

How quickly can you arrive?

We aim to be onsite within 60–90 minutes for most Sydney metro locations. Priority is given to life-threatening situations.

Is there an after-hours callout fee?

Yes, but we provide transparent pricing and fixed quotes before proceeding. We do not charge hidden fees.

What should I do before you arrive?

If safe, switch off the main power at your switchboard. Avoid touching exposed wires or wet areas and keep children and pets clear.

Call Sydney’s Emergency Electrical Experts 24/7

Electrical emergencies can’t wait — and neither should you. No.1 Sydney Electrical is your trusted local emergency electrician in Sydney. With licensed Level 2 ASPs available 24/7, we provide rapid, safe, and compliant service when you need it most.

Contact No.1 Sydney Electrical now for emergency electrical services — day or night.