ASU Maintenance Request: Submit & Track Easily

When it comes to ensuring the smooth operation and upkeep of your Arizona State University (ASU) facilities, submitting a maintenance request is a crucial step. This process helps maintain the safety, functionality, and overall aesthetic of your campus environment. Here's a comprehensive guide on ASU maintenance requests, optimized for your search and understanding.

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ASU's Facilities Management department is dedicated to providing a comfortable and safe learning, working, and living environment for the university community. They handle a wide range of maintenance tasks, from repairs and replacements to preventive maintenance. Let's delve into the intricacies of submitting and managing ASU maintenance requests.

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Understanding ASU Maintenance Requests

ASU maintenance requests are the primary means of communicating facility needs and issues to the Facilities Management team. They can range from minor repairs to major projects, all aimed at maintaining the university's high standards for its infrastructure and services.

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Before submitting a request, it's essential to understand the types of services covered and the expected response times. This knowledge will help you prioritize your requests and manage your expectations.

Types of Maintenance Requests

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ASU maintenance requests can be categorized into several types, each with its own response time and priority level:

Emergency Requests: These are critical issues that pose an immediate threat to safety, health, or property. They are addressed immediately, 24/7.
High Priority Requests: These are significant issues that impact the functionality of a space or service. They are typically addressed within one to three business days.
Medium Priority Requests: These are issues that do not significantly impact functionality but should be addressed promptly. They are usually tackled within three to seven business days.
Low Priority Requests: These are routine maintenance tasks or minor issues that can wait for scheduled maintenance. They are typically addressed within seven to fourteen business days.

Submitting a Maintenance Request

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ASU has streamlined the maintenance request process through its online platform, ServiceNow. This user-friendly system allows you to submit, track, and manage your requests efficiently:

Log in to the ServiceNow portal using your ASURITE credentials.
Click on the 'Create' button and select 'Facilities Management' from the list of services.
Fill out the request form with detailed information about the issue or task, including location, description, and any relevant photos.
Submit the request. You will receive a confirmation email with your request number.

Managing Your Maintenance Requests

Once you've submitted a maintenance request, it's crucial to manage it effectively to ensure timely resolution:

Tracking Your Request

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You can track the status of your request at any time through the ServiceNow portal. The status will update as the Facilities Management team progresses through the request lifecycle:

New: The request has been received and is awaiting assignment.
In Progress: The request has been assigned to a technician and is being addressed.
Completed: The work has been completed, and the request is closed.
Closed: The request has been closed, and no further action is required.

Communicating with the Facilities Management Team

If you have any questions or need to provide additional information about your request, you can communicate directly with the Facilities Management team through the ServiceNow portal. This ensures that all communication regarding your request is centralized and easily accessible.

In conclusion, understanding and effectively utilizing ASU's maintenance request system is key to maintaining a safe, functional, and comfortable campus environment. Whether you're a student, faculty, or staff member, you play a crucial role in keeping our university facilities in top shape. So, don't hesitate to submit a maintenance request when you notice an issue or have a suggestion for improvement. Together, we can ensure that ASU remains a premier learning and working environment.