What Are Community Mailboxes Called?

Logan Jul 18, 2026

Have you ever found yourself wondering what the right term is for those convenient parcel drop-off points in your neighborhood? You're not alone. These community mailboxes go by various names depending on your location and the specific service provider. Let's delve into the different terms used for these useful hubs.

there are many mail boxes in the grass
there are many mail boxes in the grass

Firstly, it's essential to understand that the term "community mailbox" is a broad one. It generally refers to any mailbox that is shared among multiple residents or businesses, often serving an entire street or neighborhood. However, the specific terminology can vary.

a row of mail boxes sitting on the side of a road
a row of mail boxes sitting on the side of a road

Supervised vs. Unsupervised Community Mailboxes

Community mailboxes can be categorized into two main types: supervised and unsupervised.

a stack of white cups sitting on top of a wooden shelf next to a post office sign
a stack of white cups sitting on top of a wooden shelf next to a post office sign

Supervised community mailboxes, often found in apartment buildings or gated communities, are attended by a building manager or security personnel who distribute mail to individual mailboxes. The term "concierge mailbox" is sometimes used for these.

Concierge Mailboxes

Black Traditional Cluster Box Units
Black Traditional Cluster Box Units

Concierge mailboxes are typically found in upscale apartment buildings or luxury condominiums. They are attended by a concierge or doorman who not only sorts and delivers mail but also provides additional services such as package acceptance and signature verification.

Examples of these include the "Luxer One" system, which uses automated locker systems, and the "Package Pit" concept, where packages are stored in a secure, climate-controlled room.

Cluster Mailboxes

a man standing in front of a mailbox rental booth
a man standing in front of a mailbox rental booth

Cluster mailboxes, on the other hand, are typically unattended and serve multiple units within a community. They are often found in suburban neighborhoods or apartment complexes.

Each mailbox usually has a unique designated cubby or compartment, and residents collect their mail directly from these. The U.S. Postal Service refers to these as "Cluster Box Units" or CBUs.

Other Names for Community Mailboxes

three mailboxes sitting on top of a wooden bench in the middle of a park
three mailboxes sitting on top of a wooden bench in the middle of a park

Depending on the region and the service provider, community mailboxes might also be referred to by other names. For instance, in Canada, Canada Post uses the term "Super Community Mailbox" for larger versions of the standard community mailbox, which serve more recipients.

In the United Kingdom, communal mailboxes or collections are often found in apartment blocks, serving multiple residents. The term "post boxes" is also commonly used.

25 Extraordinarily Creative Mailbox Designs That Inspire
25 Extraordinarily Creative Mailbox Designs That Inspire
RISING STAR
RISING STAR
a red, white and blue mailbox with the word us mail on it's side
a red, white and blue mailbox with the word us mail on it's side
Mailbox Drop Off, Mailbox Kiosk Shelter, Community Mailbox Design, Community Mailbox Setup Ideas, Community Mailbox Setup Tips, Grouped Mailboxes, Cluster Mailbox Shelters, Neighborhood Mailboxes, Community Mailboxes
Mailbox Drop Off, Mailbox Kiosk Shelter, Community Mailbox Design, Community Mailbox Setup Ideas, Community Mailbox Setup Tips, Grouped Mailboxes, Cluster Mailbox Shelters, Neighborhood Mailboxes, Community Mailboxes
24 Mailbox Ideas to Spruce Up Your Curb Appeal
24 Mailbox Ideas to Spruce Up Your Curb Appeal
several mailboxes are hanging on a fence covered in vines and ivy, with numbers painted on them
several mailboxes are hanging on a fence covered in vines and ivy, with numbers painted on them

Package Locker Systems

With the rise of online shopping, some community mailboxes have evolved to accommodate larger packages. These are often called "package locker systems" or "parcel lockers."

Examples include companies like Amazon Locker, Packageernet, and Luxer One. These systems allow residents to retrieve their packages at their convenience, even if they're not home to accept a delivery.

24/7 Mailbox Services

Some community mailbox systems, like those offered by companies like Parcel Pending and Luxer One, provide 24/7 access to residents. This allows for package deliveries and pickups at any time, providing added convenience for busy residents.

These systems often use technology like smartphone apps or keycode access to grant residents entry to the mailroom or package locker area.

In conclusion, community mailboxes are a crucial part of modern postal systems, serving a diverse range of residential and business needs. Whether you call them cluster mailboxes, concierge mailboxes, or something else entirely, these shared mailbox systems are here to stay, evolving to meet the changing needs of our communities.