Okay, so whats Tier 1 IT support, right? What is On-site IT Support? . Well, it aint rocket science, thats for sure! managed it security services provider Think of it like the friendly face, or voice, of IT. Its basically the first line of defense when you got computer troubles.
Theyre the folks who answer the phone (or emails, or chats, whatever), and try to solve obvious problems. You know, stuff like, "My password isnt working!" or "My printers jammed, again!"
What is Tier 1 IT Support?
What is Tier 1 IT Support? - managed services new york city
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managed it security services provider Theyre not gonna be diving into complex coding or server architecture, no way. Their job is to use basic knowledge and maybe some pre-written scripts to get you back up and running.
Dont think theyre just dummies, though. Theyre trained to handle common issues, and, more importantly, to gather information.
What is Tier 1 IT Support? - managed it security services provider
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managed services new york city Theyll ask you questions, probably a bunch, to figure out whats going on.
What is Tier 1 IT Support? - managed it security services provider
If they cant fix it themselves, theyll pass it along to someone with more specialized skills (Tier 2, maybe?).
What is Tier 1 IT Support? - check
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They're the gatekeepers, if ya get my drift.
It aint always easy being Tier 1.
What is Tier 1 IT Support? - managed service new york
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They gotta deal with frustrated users, folks who arent exactly tech-savvy. Patience is key, and a good sense of humor doesnt hurt either.
managed services new york city Its crucial they have decent communication skills. They cant just mumble jargon nobody understands.
So, yeah, Tier 1. Not the most glamorous job, but definitely essential. They're the unsung heroes of the IT world, yknow!
