How to Check Managed IT Service Provider References in My Area

Okay, so youre thinking about hiring a Managed IT Service Provider (MSP) – smart move! Letting someone else handle your tech headaches can be a huge relief. But before you sign on the dotted line, you absolutely, positively need to check their references. Its like dating; you wouldnt marry the first person you meet without knowing a little about their past, right? (Hopefully not!).

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Checking references helps you avoid potential disasters and ensures youre partnering with a reliable and competent provider.

The good news is, checking references in your area isnt rocket science. It just takes a little planning and some good old-fashioned detective work.

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First, ask the MSP for a list of clients theyve worked with in your general vicinity. Emphasis on "general vicinity." Ideally, you want to talk to businesses that are similar in size and industry to yours. This allows you to get a more relevant perspective on their service.

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(For example, a law firms IT needs are vastly different than a bakerys).

Once you have that list, dont just pick the first one or two. Choose at least three to five references. managed it security services provider This helps you get a broader, more balanced view. When you contact them, be prepared with a list of questions. Dont just ask, "Were they good?" Dig deeper! Ask about their responsiveness (How quickly do they respond to urgent issues?), their expertise (Do they seem knowledgeable and up-to-date?), their communication skills (Are they easy to understand and work with?), and their overall value (Do the benefits outweigh the cost?).

Here are some specific questions you might consider asking:

• "How long have you been a client of [MSP Name]?" (Longer is generally better).


• "What specific services do they provide for you?" (Helps gauge their range of capabilities).


• "How would you rate their responsiveness to critical issues on a scale of 1 to 10?" (Gets a quantifiable measure).


• "Have you experienced any significant downtime or disruptions due to their services?" (A red flag if the answer is yes, and frequently).


• "Would you recommend [MSP Name] to other businesses?" (The ultimate question!).


• "What are the biggest strengths and weaknesses of [MSP Name]?" (Get a balanced perspective).


• "How proactive are they in suggesting improvements or upgrades to your IT infrastructure?" (Shows if theyre just fixing problems or actually helping you grow).

Dont be afraid to ask follow-up questions based on their answers. The goal is to get a clear picture of the MSPs strengths and weaknesses, and how they might fit with your specific needs.

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Finally, pay attention to the tone and enthusiasm of the reference. Are they genuinely happy with the service, or are they just giving a polite, lukewarm endorsement? A truly satisfied client will usually be eager to sing the MSPs praises. (Think of it as the difference between "Yeah, theyre okay" and "Theyve completely transformed our business!"). Trust your gut. If something feels off, it probably is.

Checking references might seem like a chore, but its a crucial step in choosing the right Managed IT Service Provider for your business. By doing your due diligence upfront, you can avoid costly mistakes and ensure a smooth and productive partnership. And that peace of mind? Priceless.

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