Okay, so, what is Tier 2 IT support? managed service new york check Its a good question, and one that gets asked alot, especially when youre stuck on the phone with someone trying to fix your computer. Think of it like this: IT supports like a hospital, (but for computers, obviously). managed service new york Tier 1 is like the triage nurse.
What is Tier 2 IT Support? - check
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What is Tier 2 IT Support? - managed service new york
What is Tier 2 IT Support? - managed service new york
Tier 2, now they're the, uh, the slightly more advanced doctors, I guess? They step in when Tier 1 is like, "Uh, I got nothin!" managed service new york Tier 2 folks have more training, more experience, and theyre usually armed with better tools to diagnose and fix more complex issues. So, if Tier 1 cant solve your problem (and they often cant, lets be honest), theyll escalate it to Tier 2.
What kind of problems do they fix? Well, that depends on the company, but usually it involves things like troubleshooting software glitches, digging into network problems, (like when your internet is being all laggy), or dealing with more complicated hardware issues. managed services new york city They might be the ones who actually remotely access your computer, or even be the ones who have to re-image your whole machine (argh, the horror!).
Basically, theyre the next line of defense between you and complete technological despair. They know there stuff, mostly, and are there to help. Though sometimes, you still end up waiting forever on hold, ya know? It be like that sometimes.