Okay, so you're trying to figure out if your managed IT service provider in NYC is actually worth the, like, ahem considerable amount of money you're shelling out, right?
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Evaluating their performance isn't just about whether your computer starts up in the morning – though, uh, that is pretty important. It's about looking at the bigger picture, and, you know, getting down into the nitty-gritty too.
First off, think about uptime.
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Then there's response time. When you do have an issue, how long does it take for them to respond? managed service new york And, more importantly, how long does it take for them to actually fix it? Are they, like, blowing you off for days, or are they jumping on it right away? managed service new york A good MSP will have clear SLAs (Service Level Agreements) that outline their guaranteed response times. Hold them to it!
Cybersecurity is massive, especially now. Are they keeping your systems patched and up-to-date? managed it security services provider Are they providing regular security training for your employees (because your employees are often the weakest link, sorry not sorry)? managed services new york city Are they doing regular vulnerability assessments and penetration testing? If they aren't, you're basically leaving the front door wide open for hackers. Not good.
Also, and this is a big one, is their communication clear and consistent? Do they explain technical issues in a way that you (a presumably non-technical person) can understand?
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Finally, think about the overall value. Are they helping you to improve your business? Are they suggesting new technologies that can make you more efficient? Or are they just keeping the lights on (barely)?
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So, yeah, evaluating your MSP is a multi-faceted thing. But if you focus on uptime, response time, security, communication, and overall value, you should be able to get a pretty good sense of whether they're pulling their weight. Good luck!