So, you wanna know about Managed IT NYs uptime guarantee, huh? Well, its kinda like asking for, um, a promise, you know? A promise that your systems will be up and running, not crashing and burning, most of the time.
Now, most Managed IT providers (and Im guessing Managed IT NY is no exception!) offer some sort of uptime guarantee. Its usually expressed as a percentage. You might see something like 99%, 99.9%, or even 99.99% uptime. The more nines, the better, obviously! managed service new york But what does that actually mean?
Lets say they guarantee 99% uptime. That means, over a year, theyre promising your systems wont be down for more than, like, 3.65 days. See? That doesnt seem too bad, right? But think about it – 3.65 days of downtime could be catastrophic if it hits at the wrong time!
Now, heres the thing: you gotta read the fine print. The really fine print. managed services new york city (It never ends, does it?) What counts as "downtime"? Does it include scheduled maintenance? What about outages caused by things outside their control, like, ya know, acts of God or something? And what happens if they dont meet their guarantee? Do you get a discount? A refund? Free pizza (that would be awesome!)?
So, to get a real answer about Managed IT NYs specific uptime guarantee, you really need to ask them directly. Dont just assume! Look at their Service Level Agreement (SLA). check Thats where all the juicy details are hidden. managed service new york And dont be afraid to ask questions until you understand exactly what theyre promising, and what recourse you have if they fail to deliver. Because lets face it, nobody wants their systems crashing!