What is Reactive IT Support?

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What is Reactive IT Support?

Okay, so, what is reactive IT support? What is On-Site IT Support? . Well, imagine your computer just, like, died. Total meltdown. Youre staring at a blue screen (the dreaded blue screen!) and all you can do is panic. Thats when you need IT support, right? And if theyre reactive, it means theyre basically waiting for you to tell them something is wrong.


Think of it like this: Its like going to the doctor only when youre already super sick.

What is Reactive IT Support? - managed service new york

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Youre not going for preventative care, youre going because everything is already on fire. (Maybe literally, if your computers really dead!). check Reactive IT support is the same deal. They dont proactively monitor your systems or try to fix problems before they become... well, problems. They wait for you to call, email, or frantically wave your arms saying, "Help!

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managed it security services provider The internet exploded!"


Its a, uh, a response-based approach. managed service new york check Something breaks, you report it, and then they get to work. Theres pros and cons, of course. Sometimes it can be cheaper (because youre only paying when somethings actually broken), but it can also lead to bigger headaches down the road. Like, if a small problem goes unnoticed for too long because nobody's proactively lookin, it can turn into a monster.


So, yeah, reactive IT support is basically being on call to fix things after theyve already gone wrong. Its a bit like being a firefighter instead of a fire marshal, you know? managed services new york city One puts out the fires, the other tries to prevent them from even starting! And sometimes, well, sometimes you just really need someone to put out the fire!