object Fields
Parameters
The fields from the source that are made available to your agents in Amazon Q in Connect. Optional if ObjectConfiguration is included in the provided DataIntegration.
For Salesforce , you must include at least
Id,ArticleNumber,VersionNumber,Title,PublishStatus, andIsDeleted.For ServiceNow , you must include at least
number,short_description,sys_mod_count,workflow_state, andactive.For Zendesk , you must include at least
id,title,updated_at, anddraft. Make sure to include additional fields. These fields are indexed and used to source recommendations.
Parameters
The fields from the source that are made available to your agents in Amazon Q in Connect. Optional if ObjectConfiguration is included in the provided DataIntegration.
For Salesforce , you must include at least
Id,ArticleNumber,VersionNumber,Title,PublishStatus, andIsDeleted.For ServiceNow , you must include at least
number,short_description,sys_mod_count,workflow_state, andactive.For Zendesk , you must include at least
id,title,updated_at, anddraft. Make sure to include additional fields. These fields are indexed and used to source recommendations.