object Fields
Parameters
The fields from the source that are made available to your agents in Amazon Q in Connect. Optional if ObjectConfiguration is included in the provided DataIntegration.
For Salesforce , you must include at least
Id
,ArticleNumber
,VersionNumber
,Title
,PublishStatus
, andIsDeleted
.For ServiceNow , you must include at least
number
,short_description
,sys_mod_count
,workflow_state
, andactive
.For Zendesk , you must include at least
id
,title
,updated_at
, anddraft
. Make sure to include additional fields. These fields are indexed and used to source recommendations.
Parameters
The fields from the source that are made available to your agents in Amazon Q in Connect. Optional if ObjectConfiguration is included in the provided DataIntegration.
For Salesforce , you must include at least
Id
,ArticleNumber
,VersionNumber
,Title
,PublishStatus
, andIsDeleted
.For ServiceNow , you must include at least
number
,short_description
,sys_mod_count
,workflow_state
, andactive
.For Zendesk , you must include at least
id
,title
,updated_at
, anddraft
. Make sure to include additional fields. These fields are indexed and used to source recommendations.