Routing
data class RoutingProfileMediaConcurrencyArgs(val channel: Output<RoutingProfileChannel>, val concurrency: Output<Int>, val crossChannelBehavior: Output<RoutingProfileCrossChannelBehaviorArgs>? = null) : ConvertibleToJava<RoutingProfileMediaConcurrencyArgs>
Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.
Constructors
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constructor(channel: Output<RoutingProfileChannel>, concurrency: Output<Int>, crossChannelBehavior: Output<RoutingProfileCrossChannelBehaviorArgs>? = null)
Properties
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The channels that agents can handle in the Contact Control Panel (CCP).
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The number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE : Minimum value of 1. Maximum value of 1. Valid Range for CHAT : Minimum value of 1. Maximum value of 10. Valid Range for TASK : Minimum value of 1. Maximum value of 10.
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Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.