pulumi-aws-native-kotlin/com.pulumi.awsnative.connect.kotlin.outputs/RoutingProfileMediaConcurrency

RoutingProfileMediaConcurrency

data class RoutingProfileMediaConcurrency(val channel: RoutingProfileChannel, val concurrency: Int, val crossChannelBehavior: RoutingProfileCrossChannelBehavior? = null)

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Constructors

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constructor(channel: RoutingProfileChannel, concurrency: Int, crossChannelBehavior: RoutingProfileCrossChannelBehavior? = null)

Types

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object Companion

Properties

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val channel: RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

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val concurrency: Int

The number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE : Minimum value of 1. Maximum value of 1. Valid Range for CHAT : Minimum value of 1. Maximum value of 10. Valid Range for TASK : Minimum value of 1. Maximum value of 10.

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val crossChannelBehavior: RoutingProfileCrossChannelBehavior? = null

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.