RoutingProfileMediaConcurrency

data class RoutingProfileMediaConcurrency(val channel: String, val concurrency: Int)

Constructors

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constructor(channel: String, concurrency: Int)

Types

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object Companion

Properties

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Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

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Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.