pulumi-gcp-kotlin/com.pulumi.gcp.diagflow.kotlin.inputs/CxPageFormParameterFillBehaviorRepromptEventHandlerTriggerFulfillmentMessageArgsBuilder/liveAgentHandoff

liveAgentHandoff

@JvmName(name = "ulwdjwngvbmrohby")
suspend fun liveAgentHandoff(value: Output<CxPageFormParameterFillBehaviorRepromptEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgs>)
@JvmName(name = "snfhkmnyryajokkh")
suspend fun liveAgentHandoff(value: CxPageFormParameterFillBehaviorRepromptEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgs?)

Parameters

value

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entryFulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.

  • In a webhook response when you determine that the customer issue can only be handled by a human. Structure is documented below.

@JvmName(name = "pvxuglixjsvmxrdn")
suspend fun liveAgentHandoff(argument: suspend CxPageFormParameterFillBehaviorRepromptEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgsBuilder.() -> Unit)

Parameters

argument

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entryFulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.

  • In a webhook response when you determine that the customer issue can only be handled by a human. Structure is documented below.