pulumi-gcp-kotlin/com.pulumi.gcp.diagflow.kotlin.inputs/CxFlowEventHandlerTriggerFulfillmentMessageArgsBuilder/liveAgentHandoff

liveAgentHandoff

@JvmName(name = "qmsfncoojdmtqgbc")
suspend fun liveAgentHandoff(value: Output<CxFlowEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgs>)
@JvmName(name = "ntqrowlulodavngh")
suspend fun liveAgentHandoff(value: CxFlowEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgs?)

Parameters

value

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entryFulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.

  • In a webhook response when you determine that the customer issue can only be handled by a human. This field is part of a union field message: Only one of text, payload, conversationSuccess, outputAudioText, liveAgentHandoff, endInteraction, playAudio, mixedAudio, telephonyTransferCall, or knowledgeInfoCard may be set. Structure is documented below.

@JvmName(name = "jjpvugjbuplcxfvh")
suspend fun liveAgentHandoff(argument: suspend CxFlowEventHandlerTriggerFulfillmentMessageLiveAgentHandoffArgsBuilder.() -> Unit)

Parameters

argument

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entryFulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.

  • In a webhook response when you determine that the customer issue can only be handled by a human. This field is part of a union field message: Only one of text, payload, conversationSuccess, outputAudioText, liveAgentHandoff, endInteraction, playAudio, mixedAudio, telephonyTransferCall, or knowledgeInfoCard may be set. Structure is documented below.