Operations leader + systems builder

I build practical systems for teams outgrowing spreadsheets.

Dashboards, workflows, intake tools, client portals, and internal apps that help people do the work without fighting the system around it.

10+ years operations modernization
PMP / CSM project delivery discipline
30,000+ users enterprise process experience
Full-stack lens strategy, workflow, adoption, UI
Positioning

Practical tools for real operations.

I build internal tools for the places where work usually breaks: intake, reporting, handoffs, approvals, customer journeys, and the spreadsheets nobody trusts but everyone depends on.

My background is operations-heavy, so I care less about novelty and more about whether people can use the system on Monday morning.

Robert Franc-Klein holding a film camera
Board and executive alignment

Turn strategic imperatives into working systems.

Executive priorities only matter when they survive contact with daily work. I help translate board-level goals into intake paths, approval queues, dashboards, evidence logs, and reports that staff can actually maintain.

StrategyTurn leadership goals into visible work.
RiskShow what is blocked, late, missing, or exposed.
ReportingMake status easy to explain without manual cleanup.
Follow-throughConnect decisions to owners, dates, and evidence.
Selected work

Systems and deployed solutions.

ERP RESOURCE CENTER Documents
by department.
HRFINANCEIT
Public-sector ERP Sanitized case study

ERP Resource Center

Transformed an overlapping implementation archive into a secure, department-first resource center built around how HR, Finance, and IT teams actually retrieve legacy documentation.

  • Information architecture
  • Document recovery
  • Role-based UX
  • Secure cloud delivery
Beta Vault athlete dashboard screenshot
Active app build Firebase

Beta Vault

Athlete performance application with Apple sign-in, structured training logs, goals, video notes, coach recommendations, and a companion admin command center.

  • Client portal
  • Coach workflows
  • Realtime data
  • Role-based UX
IT strategy Interactive roadmap

IT Roadmap Command Center

Scenario planning surface for technology initiatives: place SSO, device refresh, network upgrades, reporting, data warehouse, and adoption work onto a sample timeline to see schedule, cost, risk, and equipment impacts.

  • Timeline modeling
  • Risk signals
  • Budget impact
  • Executive planning
Interactive Cognitive Bias Atlas preview
Interactive learning tool AI-assisted finder

Cognitive Bias Atlas

Interactive version of the Cognitive Bias Codex with plain-English search, zoomable map navigation, bias explanations, and a conceptual brain-network overlay for visual exploration.

  • Knowledge interface
  • Plain-English search
  • Interactive visualization
Beta Vault admin dashboard screenshot
Admin console Operations workflow

Coach Command

Administrative layer for athlete roster management, invites, video review queues, goal tracking, and approved coaching recommendations.

  • Queue management
  • Staff dashboard
  • Review systems
Futures website screenshot
Healthcare ecosystem Security by design

Futures Digital Ramp

Retrospective application layer for Futures LLC: a secure, cloud-hosted Digital Ramp for vocational independence, self-sovereign identity, verifiable career credentials, and blockchain-backed achievement records inside a complex healthcare and HIPAA-compliance environment.

The work centers on hardwiring security, compliance, and portability into the user-facing experience: static cloud delivery, trust-center navigation, business-plan documentation, a student wallet concept, and a small credential ledger prototype.

  • HIPAA-aware architecture
  • Application-layer compliance
  • Blockchain credential ledger
  • Cloud Storage delivery
Splashes creative agency template screenshot
Creative website Template adaptation

Splashes RAF

Downloaded and organized a larger template-based website for local customization, review, and future publishing back to the original bucket.

  • Template systems
  • Asset organization
  • HTML/CSS
Lee Climbing coaching website screenshot
Business site App funnel

The Climbing Beta

Coaching website connected to the Beta Vault product experience, positioning the app as part of a larger customer acquisition and service delivery system.

  • Service funnel
  • Brand system
  • App CTA
GrantGuard compliance tracker dashboard screenshot
Governance console Grant controls

GrantGuard Compliance Tracker

Executive grant operations console with Prism-style data feeds, milestone variance, board strategic imperatives, budget tracking, digital approvals, and audit-ready evidence logs.

  • Board reporting
  • Data lake sync
  • Digital signature
ChangeLab playable change management simulator screenshot
Change management Playable adoption lab

ChangeLab: Play the Change

Playable change simulation with Adoption Translator: load old software screenshots, identify adoption risk, compare target platforms, and generate future-state workflow mockups before rollout.

  • Adoption Translator
  • Friction cards
  • Generated mock UI
RouteSource procurement workbench screenshot
Transit NGO Procurement workbench

RouteSource Procurement Cloud

Oracle-style procurement command center with AI risk intelligence, one-party hosted supplier workrooms, live comments, restricted upload handling, e-sign verification, requisitions, purchase orders, sourcing, contracts, and qualification controls.

  • AI risk intelligence
  • Live supplier workrooms
  • E-sign verification
PlumbFlow plumbing work order dashboard screenshot
Field service Dispatch ops

PlumbFlow Work Orders

Plumbing company operations dashboard for residential and commercial calls, emergency triage, technician routing, job sequencing, quote status, service categories, and booked revenue.

  • Emergency jobs
  • Technician routing
  • Revenue queue
UFD Asset Launchroom media delivery preview
Media operations Static cloud delivery

UFD Asset Launchroom

Photo and video delivery prototype for creative teams: local asset ingest, image-only gallery mode, review states, hosted client package links, and downloadable deployment manifests.

  • Client delivery portal
  • Hosted media assets
  • Gallery publishing
Technical proof

The work is open for inspection.

GitHub contains the working prototypes, case studies, architecture notes, security decisions, and local-run documentation behind this portfolio. It shows how I translate operating problems into supportable technical systems—not only how the finished interface looks.

Featured repository

RAF Strategic IT Application Portfolio

BetaVault, IT roadmaps, workflow tools, executive decision support, learning systems, and client-facing applications.

Browse the repository
Delivery signal

Live experience + readable evidence

Each featured build is presented as a business problem, a working solution, and an inspectable implementation.

Open the GitHub profile →
Resume alignment

Built from the messy middle of real operations.

I build IT systems from real operating knowledge: finance, HR, operations, vendor platforms, security controls, and regulated workflows. The value is knowing what should be automated, which controls need to hold, what leadership needs to see, and how to make the system usable enough to become part of daily work.

Finance ERP, budgets, approvals, reporting
Platforms
  • Workday Financials
  • Oracle ERP / FIN
  • Microsoft Dynamics
  • NetSuite
HR HCM, provisioning, onboarding, workflows
Platforms
  • Workday HCM
  • Oracle HCM
  • New-hire provisioning flows
  • Employee lifecycle workflows
Education SIS, admissions, matriculation, advising
Higher-ed systems
  • Ellucian Banner and Ellucian Student
  • Ellucian CRM Recruit and Colleague ecosystems
  • Slate by Technolutions admissions and enrollment CRM
  • TargetX / Liaison enrollment and student engagement
  • Overgrad college and career readiness workflows
  • Matriculation, application review, advising, and student lifecycle reporting
Operations Projects, tickets, field work, delivery
Project delivery
  • Jira
  • MS Project
  • Trello
  • Confluence
  • Roadmaps, WBS, RAID logs, and dependency maps
  • Executive status reporting and stakeholder cadence
  • Backlog grooming, sprint planning, and release tracking
Technology Workspace, endpoint, collaboration, identity
Platforms
  • Google Workspace
  • Slack, Notion, Zoom
  • Intune, Kandji, Mosyle
  • VPN and SSO solutions
AI Deployment Governance, workflow fit, review controls
Capabilities
  • AI use-case intake and prioritization
  • Prompt and response review workflows
  • Human-in-the-loop approval controls
  • Data access and privacy guardrails
  • Risk scoring and exception reporting
  • Adoption, training, and usage monitoring
Healthcare EMR, revenue cycle, billing APIs, claims
Enterprise systems
  • Epic
  • Oracle Health / Cerner
  • MEDITECH Expanse
  • athenaOne
  • NextGen Healthcare
  • Waystar and Change Healthcare
  • Insurance billing API deployment and payer connectivity
  • Eligibility, prior authorization, claims, denials, and remittance workflows
  • Revenue cycle reporting, clearinghouse routing, and billing exception queues
Vendor Systems VMS, procurement, contracts, supplier risk
Platforms
  • SAP Ariba
  • Oracle Procurement Cloud
  • Coupa
  • Workday Strategic Sourcing
  • ServiceNow Vendor Risk Management
  • DocuSign CLM
Sales POS, leads, inventory, pipeline
Revenue operations
  • POS: Toast, Square, Clover, Lightspeed, Shopify, Revel
  • Enterprise retail: IBM Sterling, Oracle Xstore / MICROS, NCR Aloha, Toshiba ELERA
  • Commerce workflows: payments, refunds, loyalty, inventory, accounting, reconciliation
  • Sales ops: lead tracking, CRM pipeline, quotes, customer records, revenue dashboards
Regulated Environments HIPAA, audit, grants, access, evidence
Controls
  • HIPAA privacy and security workflows
  • PHI access review and permission audits
  • SSO, role-based access, and identity controls
  • SOC 2 and internal control evidence
  • Federal, state, local, and grant compliance
  • Incident response and breach documentation
  • Data retention and integrity controls
PMPProject Management Professional
CSMCertified ScrumMaster
Lean Six SigmaGreen Belt process improvement
CDTO-CDigital transformation leadership
Next step

Build a first project brief.

Describe the workflow, audience, or problem in plain language. The brief builder will suggest a useful first step and draft a short note you can edit.

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