City of Andover 911
Status: Existing
Description
The City of Andover 911 system is responsible for 911 call–taking and dispatch of public safety vehicles in the city.
Stakeholders
Physical Objects
Functional Objects
| Functional Object | Description | User Defined |
|---|
| Emergency Call–Taking | 'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency. | False |
|---|
| Emergency Dispatch | 'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed. | False |
|---|
Interfaces To
(View Context Diagram)