They allow medical professionals to focus on patient care by taking care of the administrative side of healthcare. They also provide customer service to patients who have questions regarding their care or billing. There is always work for them to do, whether it be seeing patients, keeping care of medical data, or handling their finances. Every day, they face the daunting task of balancing patient care with administrative duties. Virtual administrative medical assistants are sometimes referred to as VAMAs, but there is no official medical title for them.
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