Contact Family Mediator for Mediation Enquiries

Family Mediator can be contacted on 0330 010 0028. Use this number to ask about the service, an initial consultation, possible assessment arrangements or information on these pages. You do not need to know the name of a particular mediation format before asking a question. A short explanation of what you want to understand is a useful place to begin.

The website does not provide an email address, postal contact, social messaging account or enquiry form. Selecting a telephone link may open your device's calling application; it does not send a written message, upload a document or confirm an appointment. If you are using a computer without calling facilities, you can read the number and dial it on a telephone.

There are no published opening hours or guaranteed response times on these pages. An enquiry should not be used as a substitute for urgent assistance or for advice about a deadline. If a court date, safety issue or other time-sensitive responsibility is involved, continue to address it through the appropriate professional or service while asking about mediation separately.

The telephone route is also appropriate for a question about website information, privacy or the meaning of a term. Explain which page or subject prompted the question. You can ask for clarification before deciding whether any further service is relevant to you.

It is common to have several connected concerns and no obvious way to describe them neatly. You can begin with one: a difficulty discussing parenting arrangements, uncertainty about financial information or a wish to understand a MIAM. That does not require you to give every detail of your relationship history. The aim of the opening explanation is to identify your enquiry, rather than persuade someone to decide the underlying dispute.

Consider writing down the question you most want answered. You might want to know whether an assessment is needed, what a meeting could involve or which practical terms must be confirmed. Keeping that question visible can help if the conversation touches on several subjects. Ask for unfamiliar language to be explained before moving to the next point.

If there is something you cannot safely discuss, say so at the start where possible. A general question may be enough until a suitable way to raise a private concern has been established. You can choose not to give unrelated sensitive information during an initial enquiry. Ask why particular information is needed if the purpose is unclear.

Someone contacting the service is not required to arrive with a proposed agreement. It is enough to want information about the process. The distinction helps keep the enquiry manageable and leaves space to consider an explanation without feeling committed to mediation or to a particular outcome.

A communication need is relevant information, not an inconvenience to be left until a meeting begins. You might need information repeated, an accessible format, an interpreter or time to make notes. Describe what would help and ask whether an appropriate arrangement can be made. Do not rely on an adjustment until its availability and any associated terms have been confirmed directly.

If you are considering an online meeting, ask about the practical requirements before assuming it will be easier. A usable device, clear audio and private space can all matter. If those conditions are difficult for you, explain the difficulty so that the question of format can be considered realistically. The website's general description of online mediation does not reserve or guarantee that option.

Tell the service about an important deadline as a factual part of the enquiry. An approaching date may affect the questions you need to put to an independent adviser. It does not mean that an urgent appointment or a court-related document can be provided. Ask what can actually be considered, and keep separate advice about your legal obligations current.

Costs also deserve a direct question. Before agreeing to an assessment or other work, establish the charge, what it includes and the conditions for changing or cancelling an appointment. No fee, funding eligibility or free service is established merely by making contact through this page.

A friend or relative may want help understanding the website or preparing questions. You can assist them in finding the telephone number, reading a description or writing a short outline. General information can be discussed without treating you as the person who will participate in mediation. Make clear whether you are asking for yourself or helping someone else understand the options.

Do not assume that a family connection entitles you to information about another person's enquiry. Their circumstances, appointments or participation may be private. Any authority for you to speak or receive information needs appropriate consideration. Asking a general question is different from being authorised to arrange a service or disclose sensitive details on their behalf.

Support is most useful when the person retains control over the decision. You can help them identify what they want to know without promising that mediation will solve the disagreement or telling the other participant that attendance has been agreed. The person concerned may need a private assessment or independent advice before deciding what they want to do.

If a professional is making a general enquiry, the same care applies. Explain the purpose of the question and avoid sharing identifiable case information before establishing an appropriate reason and method. This website does not operate a professional referral portal or document submission system.

You can use the telephone number to query something that is unclear on a page. Identifying the page title and the passage concerned helps make the question specific. If the issue involves accessibility, describe the difficulty and what you were trying to do. A practical example is often more useful than a general statement that something did not work.

For a concern about an enquiry or service, distinguish what happened from the response you are seeking. You might want an explanation, a correction or information about how a formal concern can be considered. Ask which process applies rather than assuming that an initial call has automatically begun a particular complaints procedure or guaranteed an outcome.

If the question concerns your personal information, describe the request without disclosing unnecessary detail. Identity may need to be checked before information about a record can be discussed. This protects against someone obtaining another person's information simply by knowing their name. A privacy enquiry does not require you to consent to unrelated uses of your details.

Before ending a call, check whether a next step has actually been agreed. An explanation of possible services is different from a confirmed appointment. If you need to consider the information or obtain advice, say so. Keeping that distinction clear helps you decide what to do without relying on a promise that has not been made.