How to Monitor Your Managed IT Service Performance

Okay, so youve got managed IT services, which is great!

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But like, how do you actually know if theyre, yknow, good? managed it services . Just paying the bill every month aint gonna cut it. You gotta actually monitor their performance, otherwise youre just throwing money into a black hole, maybe.

First off, think about whats important to you. What problems were you hoping the managed IT service would solve? Was it less downtime? Faster response times? Better security? These are your key performance indicators, or KPIs. Dont get bogged down in technical jargon you dont understand, focus, really, on what matters to your business.

Next, you need to actually track those KPIs. Are they giving you regular reports?

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If so, are you actually reading them? Dont just skim! Look for trends, see if things are getting better or worse over time. If theyre not providing reports, demand them! Its your right, you're paying for it!

Response time is a biggie. How quickly do they respond when you have a problem? Do they actually fix the problem quickly, or just acknowledge it? A quick response is nice, but a quick fix is way better. Test them!

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Call them with a (minor) problem and see how they handle it.

Downtime is another huge one. How often is your system down? managed services new york city And for how long? Even planned downtime should be kept to a minimum. If youre constantly experiencing outages, something is seriously wrong.

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You need to be demanding explanations and, more importantly, solutions.

Security is a big scary one, but its super important. Are they running regular security audits?

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Are they keeping your software up to date?

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Are they training your employees on security best practices? A good managed IT service should be proactive about security, not just reactive.

Dont be afraid to ask questions, even if you think theyre dumb (theyre probably not!).

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Its their job to explain things to you in a way you understand.

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And most importantly, dont be afraid to switch providers if youre not happy with the service youre getting. There are plenty of other fish in the sea!

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Remember, you are the client!

And one last thing: communicate, communicate, communicate! Tell them what youre happy with, what youre not happy with, and what you expect.

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Open communication is key to a successful relationship with your managed IT service provider. If they dont listen, then find someone who will! It's your business at stake!