Tomoyui Support
Contact us about accounts, purchases, privacy, reports and other service issues.
1. Contact
Operator: 주식회사 케이프렌드 (KFRIEND Inc.), Republic of Korea.
Support and privacy: kfriend986@gmail.com
Privacy contact: 우광식
Address: 45-8 World Cup-ro 8-gil, Mapo-gu, Seoul 04029, South Korea
Korean business registration number: 8868602482
Representative / management and privacy contact: 우광식
2. What to include
Identify the service as Tomoyui and describe the issue, your registration email or nickname, when it happened and the app version. We may request the information needed to verify ownership. Do not send passwords, sign-in or connection codes, or full payment-card numbers.
3. Account connection
No code connection is needed when K-Friends and Tomoyui use the same verified sign-in account. Review the terms and explicitly finish joining each service you choose to use. When linking different sign-in accounts, follow the displayed steps and approve only a request you started. Start a new request if its code expires or is cancelled. Matching email addresses alone do not merge accounts. Optional cross-service profile sharing remains a separate choice in either case.
When first joining Tomoyui, you explicitly choose either a one-time import of your verified K-Friends profile or creation of a new profile. You review and edit the profile, including any imported information, before completing registration. Importing does not change the original K-Friends profile. Afterward, Tomoyui and K-Friends profiles are stored and managed separately; editing a profile in one app does not update the other app’s profile.
4. Account and data deletion
Request Tomoyui deletion through Settings → Account management. If you cannot use the app, email the address above with “Tomoyui account deletion.” We verify ownership and explain the affected membership and data. Your Tomoyui profile is deleted, while other actual memberships and those apps’ profiles remain. Files still used by another actual membership also remain. Deleting the last membership also removes remaining profiles and common personal information. If Apple authorization needs revocation, follow the reauthentication step. The app distinguishes a request in progress from completed deletion. Contact support about progress or an interrupted request. Provider and backup retention are explained in the privacy policy.
You may verify ownership, request deletion and check deletion status while your account is suspended. Access for these purposes does not restore suspended social features.
5. Purchases, restoration and subscriptions
Tomoyui’s six product types are 5/10/20/30 Coin packs and monthly/annual auto-renewable Premium. iOS uses Apple In-App Purchase and Android uses separate Google Play products. Current quantities, benefits, prices and billing terms are shown before an enabled purchase; Google Play prices are not fixed by this page. For purchase, refund or restoration support, identify Tomoyui, the purchasing store, product, order reference and date. Do not email passwords, full card numbers or raw purchase tokens. Use the original purchasing store account and owning Tomoyui account for eligible restoration; K-Friends purchases are not imported.
Eligible Tomoyui Coin balances and Premium status can be read on iOS and Android when you use the same Tomoyui account in the same test or real-service environment. This does not move a purchase or subscription between stores, combine different Tomoyui accounts, or transfer any K-Friends rights. Manage renewal and eligible restoration through the original purchasing store account and the Tomoyui account that owns the purchase.
Premium renews automatically unless renewal is cancelled in the purchasing store before the next renewal. For an Apple purchase, use the Apple account subscription settings; for a Google Play purchase, use Google Play subscriptions with the purchasing Google account. Changing operating systems, uninstalling the app or requesting Tomoyui deletion does not cancel the store subscription or request a refund. You can request Tomoyui deletion while subscribed. Review renewal and refund conditions in the purchasing store; its rules and applicable law apply. Other services’ memberships, balances and subscriptions remain separate.
Sandbox and pre-release records and entitlements are separate from the real service. The current Android pre-release purchase exercise is limited to authorized Google Play license-testing accounts and test payment methods. Internal-test membership alone does not guarantee a free purchase; do not use real-payment methods for this exercise. Test Coin, subscriptions and paid-feature permissions are not converted into real-service rights. This test does not activate production financial entitlements.
6. Safety reports
Use in-app report and block tools for problematic people or content. In email reports, provide only the nickname, description, time and other details needed to investigate. For immediate danger, contact local emergency services directly.
7. On-device translation and photo reports
Translation and language identification run on the device with Google ML Kit. Tomoyui does not send your text or photos to OpenAI or OpenRouter for these functions, and does not request a separate external-AI permission. ML Kit language-model downloads and performance/usage metrics sent to Google are separate from the translation input and output; see the privacy policy and ML Kit terms. Translation is attributed to Google Translate. If a model download or translation fails, tell support the app version, languages and error shown; do not send private conversation text unless needed to investigate. Use in-app report and block tools for problematic photos or other content; the operator reviews reports.
Manual translation keeps the existing allowance of five free uses per day (UTC) for non-Premium accounts; eligible Premium is exempt from this daily limit. Automatic translation uses a separate conversation unlock. An existing unlock or applicable Premium entitlement of you or your peer avoids a new unlock charge; otherwise the displayed unlock costs 1 Coin. The unlock belongs to the requesting user for the applicable conversation history, not every participant. Automatic translation does not consume the manual five-per-day allowance. On-device processing does not transfer or combine another service’s Coin or Premium rights.
8. Location and maps
Current-location access is optional; you can decline it and still register or browse topics. Turn off future access in device settings and contact support to remove a saved position. A map can display a selected country or saved position without requesting your current location again. Opening a map sends map requests to Google Maps; disabling device location alone does not stop those requests. See the privacy policy for provider processing. If a map fails to load, tell support the screen, app version and time; do not include your precise location unless needed for the issue.