About This Policy
This privacy policy explains how Lipo Freeze handles information about the people who visit this website and who contact us about treatment. It is written in plain English rather than legal shorthand, because a policy nobody can read is not really a policy at all.
This policy is provided as a working template covering the areas a UK privacy notice is normally expected to address. Before this website goes live it should be reviewed and completed by the business, and where appropriate checked by a suitably qualified adviser, so that it accurately reflects your actual data practices, your registered legal entity details, your data protection contact point and your ICO registration position.
Sections marked as requiring completion contain no invented details. Nothing has been assumed on your behalf.
Who Is Responsible for Your Information
The data controller for information collected through this website is Lipo Freeze. The registered business name, company registration details, registered office address and data protection contact point are to be inserted by the business before publication.
If you wish to raise a question about how your information is handled, or to exercise any of the rights described later in this policy, you can do so using the contact route published on the contact page.
What Information We Collect
Information you provide directly
When you contact Lipo Freeze about a treatment, you may provide information such as your name, the telephone number you are calling from or would like us to use, the area of the United Kingdom in which you live, the treatment or concern you are enquiring about, and any details of your general health that are relevant to establishing whether a treatment is suitable for you.
Where a consultation takes place, a fuller record is taken. This will normally include relevant medical history, the outcome of the suitability assessment, the treatment plan agreed and notes made during and after treatment.
Health information
Information about your health is treated in law as a special category of personal data and is subject to additional protection. It is collected only where it is necessary to establish whether a treatment is safe and appropriate for you, and to deliver that treatment properly. It is not used for marketing.
Information collected automatically
Like most websites, this site may record technical information when you visit, such as the type of device and browser you are using, the pages you view and the approximate region you are visiting from. The specific analytics, cookie and tracking technologies actually in use on the live site must be listed here by the business before publication, together with their purposes and retention periods.
Why We Use Your Information
- To respond to your enquiry. Without your contact details and a description of your concern, we cannot answer your question or arrange a consultation.
- To assess suitability for treatment. Several treatments have clear contraindications. Screening for them is a safety requirement, not an administrative one.
- To deliver treatment and aftercare. Treatment records allow a course to be delivered consistently and safely across multiple sessions.
- To meet legal and insurance obligations. Certain records must be retained for defined periods.
- To improve this website. Aggregated technical information helps identify pages that are unclear or that do not work properly on particular devices.
Our Legal Basis for Using Your Information
Under UK data protection law, every use of personal information must have a lawful basis. The bases relied upon are, in general terms: your consent, where you have asked us to contact you; the performance of a contract, where treatment has been arranged; compliance with a legal obligation, where records must be kept; and legitimate interests, where we operate and improve the service in a way you would reasonably expect.
For health information specifically, the additional condition relied upon is normally that the processing is necessary for the provision of health or treatment services. The precise conditions relied upon should be confirmed by the business before publication.
Who We Share Information With
Your information is not sold, rented or traded. It is not shared with advertisers.
Information may be shared with the consultant delivering your treatment, and with service providers who support the running of the business, such as appointment scheduling, telephony, website hosting or secure record storage. Where such providers are used they act on instructions and are required to protect the information appropriately. The specific categories of provider actually used must be listed here by the business before publication.
Information may also be disclosed where required by law, or where necessary to protect the vital interests of a person.
How Long We Keep Information
Enquiry information that does not lead to treatment is kept only for as long as is necessary to deal with the enquiry and for a short period afterwards. Records relating to treatment are kept for longer, in line with the retention periods expected of aesthetic and healthcare-adjacent services and with insurance requirements. The exact retention periods applied should be stated here by the business before publication.
Your Rights
Under UK data protection law you have the right to be informed about how your information is used, to request a copy of the information held about you, to have inaccurate information corrected, to request erasure in certain circumstances, to restrict or object to certain processing, to data portability where it applies, and to withdraw consent at any time where consent is the basis being relied upon.
Requests can be made using the contact route on the contact page. You will not be charged for making a request in normal circumstances, and a response is due within one month.
If you are unhappy with how a request has been handled, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.
Security
Reasonable technical and organisational measures are taken to protect information against loss, misuse and unauthorised access. No system can be guaranteed entirely secure, and information sent over the internet is never completely risk-free, but access to treatment records is restricted to those who need it in order to deliver or administer your care.
Cookies
Cookies are small files placed on your device by a website. Where cookies are used on this site, the categories in use, their purposes, their duration and the means of controlling them must be documented here by the business before publication, together with a compliant consent mechanism where non-essential cookies are used.
Most browsers allow you to refuse or delete cookies through their settings. Refusing essential cookies may affect how parts of a website function.
Children
The treatments described on this website are intended for adults. This website is not directed at children, and information is not knowingly collected from them.
Changes to This Policy
This policy may be updated from time to time to reflect changes in how the service operates or in the law. The date of the most recent revision should be maintained here by the business. Continued use of the website after a change indicates acceptance of the revised policy.
You may also wish to read the terms and conditions that govern use of this website.