Support

We can help with Weekaro.

Weekaro is the focused family plan for drop-off, pick-up, multiple children and date-specific exceptions. If pairing, sync, push or a weekly change does not behave as expected, email is the fastest route.

Typical topics

What we can help with

  • QR pairing between two devices
  • Weekly plans, child tabs and exceptions
  • Cloud sync and version conflicts
  • Push hints and the red badge count
  • TestFlight, subscription trial and restoring purchases

Helpful

These details make support faster

  • a short note about what you did and what happened instead
  • your iPhone model and iOS version
  • whether the issue happens during pairing, sync, push or exceptions
  • a screenshot if the behavior is visible on screen

Privacy

Important context for troubleshooting

Weekaro stores the actual family plan with end-to-end encryption. The server cannot read the plaintext content. For troubleshooting, screenshots, timestamps and a short sequence of steps are therefore much more useful than the plan content itself.