Contact
Ariane Pieper
Support is available in German and English.
Support
We can help with Weekaro.
Weekaro is the focused family plan for drop-off, pick-up, multiple children and date-specific exceptions. If pairing, sync, push or a weekly change does not behave as expected, email is the fastest route.
Typical topics
What we can help with
- QR pairing between two devices
- Weekly plans, child tabs and exceptions
- Cloud sync and version conflicts
- Push hints and the red badge count
- TestFlight, subscription trial and restoring purchases
Helpful
These details make support faster
- a short note about what you did and what happened instead
- your iPhone model and iOS version
- whether the issue happens during pairing, sync, push or exceptions
- a screenshot if the behavior is visible on screen
Privacy
Important context for troubleshooting
Weekaro stores the actual family plan with end-to-end encryption. The server cannot read the plaintext content. For troubleshooting, screenshots, timestamps and a short sequence of steps are therefore much more useful than the plan content itself.