What We Collect and Why It Matters
A plain-English explanation of the personal information we hold, the reasons we hold it, and the choices you can make about it at any time.
What This Policy Covers
This policy explains what personal information Fitlab Nutrition collects, why it is collected, who it may be shared with, and what you can ask us to do with it.
It applies to this website, to any purchase you make, to any account you create, and to any contact you have with our team. By using the website or our services, you agree to this policy.
Fitlab Nutrition operates as FIT LAB NUTRITION LIMITED, registered in England and Wales, with a registered office at Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP.
Information We Collect
Information you give us
This is information you choose to share. It can include your name, email address and telephone number; billing and delivery addresses; payment details, which are processed securely by trusted payment providers; account login details such as a username and password; and anything you write in a message or support request.
Information collected automatically
When you visit the website, some information is collected on its own. This can include your IP address, browser type and device identifiers, the pages you visit and how long you spend on them, and information gathered through cookies and similar technologies.
Other information
We may also hold details of your transactions and orders, and a record of your marketing preferences and whether you have given consent.
How We Use Your Information
We use personal data for the following purposes.
- Providing and improving our services. To process and track orders, manage your account, supply products, and maintain and improve the website.
- Communicating with you. To answer enquiries and send important messages such as order confirmations, delivery updates and service notices.
- Marketing. With your consent, to send newsletters, offers and product updates. You can withdraw consent or unsubscribe at any time.
- Legal and security purposes. To meet legal obligations, prevent fraud, and enforce our Terms & Conditions.
- Analytics and personalisation. To understand how visitors use the website and to tailor what is shown to you.
Cookies and Tracking
We use cookies, web beacons and similar technologies to sign users in and out of sessions, analyse how the website is used, serve personalised advertising, and remember your preferences.
You can change how your browser accepts cookies through your browser settings, or adjust your choices using the cookie banner on the website.
Our Legal Basis for Using Your Data
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR where relevant. We rely on the following grounds.
- Your consent. For example, when you subscribe to a newsletter or agree to receive marketing.
- Performance of a contract. To process and fulfil your orders, manage your account and provide what you have asked for.
- Legitimate interests. To operate and improve the website and services, understand how customers use the platform, and keep our systems secure. We always weigh your rights and interests before relying on this basis.
- Legal obligations. To meet requirements such as tax reporting, accounting and compliance.
When We Share Information
We may share personal data with trusted third parties in the following situations.
- Service providers. Companies that support our operations, including payment processing, shipping and delivery, analytics, email communications and IT support. They act only on our instructions.
- Business transfers. If our business is sold, merged, acquired or reorganised, personal data may transfer as part of that transaction.
- Legal authorities. Where we are required to disclose data by law or legal process, or where it is necessary to protect our rights, property or safety, or those of our customers or others.
- Affiliates and partners. Where necessary to provide our services, or where you have given consent.
We do not sell your personal data.
International Transfers
Data may be stored or processed outside your home country. Where that happens, we put appropriate safeguards in place, such as Standard Contractual Clauses or compliance with applicable privacy frameworks.
Your Rights
Depending on where you live and the laws that apply, you may have the following rights over your personal data.
- Access. You can ask for a copy of the personal data we hold about you.
- Correction. You can ask us to correct or update anything inaccurate or incomplete.
- Erasure. You can ask us to delete your personal data in certain circumstances.
- Data portability. You can ask for a copy of your data in a structured format so it can be moved to another service.
- Withdrawing consent. Where we rely on consent, you can withdraw it at any time.
- Opting out of marketing. You can unsubscribe from marketing messages at any time.
To use any of these rights, email orders@fitlab-nutrition.com from the address associated with your account, so that we can match the request to the right records.
How Long We Keep Data
We keep personal data only for as long as we need it to provide the products or services you have asked for. Retention periods vary to meet legal, tax and operational requirements. Once data is no longer needed, it is securely deleted or anonymised.
Children's Privacy
Our services are not directed at anyone under the age of 13, and we do not knowingly collect personal information from children under 13, or the local equivalent age. If we find that we have received such information unintentionally, we take steps to delete it.
Separately, our products are food supplements formulated for adults aged 18 and over.
Security
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. However, sending data over the internet always carries some risk, and we cannot guarantee absolute security.
Please do not send full payment card details, passwords or medical records by email. We will never ask you for a password or for full card details.
Links to Other Websites
This website may link to other sites. We are not responsible for their content or their privacy practices, and we encourage you to read the privacy policy of any website you visit.
Changes to This Policy
We may revise this policy from time to time. A new version will be published with the date it was last updated. Where the change is significant, we will tell you by email or through a clear notice on our services.
How to Contact Us About Privacy
For any question or concern about your privacy or this policy, email orders@fitlab-nutrition.com, or write to Fitlab Nutrition at Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP.
The rules for using this website are set out in the Terms & Conditions. Full contact details appear on the Contact page.