Okay, so youre trying to figure out how to, like, really understand those Managed Security Service Provider (MSSP) Service Level Agreements (SLAs) in New York City? It aint as simple as just glancing at the fine print, let me tell you.
First off, forget thinking an SLA is some ironclad guarantee.
How to Evaluate MSSP SLAs in NYC - managed services new york city
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And dont even think of overlooking the response times. An SLA might say theyll respond to incidents in, say, an hour. check But what kinda incidents? High-priority? Low-priority? Everything? A response isnt a fix, either. So, whats the resolution time commitment? Or, frankly, is there even one?
Then theres the reporting. Are they giving you clear, understandable data? Or is it a bunch of confusing charts and graphs that require a PhD to decipher? You want reports that actually show you whats happening, not just what they want you to think is happening. You need to understand if theyre reporting false positives, and how many of those are handled.
Dont ignore the penalties for not meeting the SLA.
How to Evaluate MSSP SLAs in NYC - check
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How to Evaluate MSSP SLAs in NYC - managed it security services provider
- managed services new york city
- managed it security services provider
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- managed services new york city
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- managed services new york city
How to Evaluate MSSP SLAs in NYC - managed service new york
Furthermore, consider the specific regulations in NYC. Are they familiar with the regulatory landscape? check Do they have experience working with other NYC businesses in your industry? Its vital that they understand the nuances of operating in this city.
Oh, and one more thing! Dont assume an SLA is set in stone. You can, and probably should, negotiate it. Especially if its not meeting your needs. Youre paying them, after all. Get what you deserve.
So, yeah, evaluating MSSP SLAs? Its not a walk in Central Park. But with a little bit of digging and a healthy dose of skepticism, you can make sure youre getting the security youre paying for. Good luck!