How to Respond to a Security Incident with Your NYC MSSP

Okay, so youve got a security incident. Yikes!

How to Respond to a Security Incident with Your NYC MSSP - managed services new york city

And youre working with a Managed Security Services Provider (MSSP) in NYC. Right, what now? Dont just freeze up, thats for sure!

First off, remember that panic isnt helpful. I mean, it really isnt. managed services new york city Youre paying these guys for a reason, so, like, use them!

The crucial first step? managed it security services provider Get in touch with your MSSP ASAP. Seriously. managed it security services provider Dont delay. Dig out that emergency contact info you hopefully havent lost.

How to Respond to a Security Incident with Your NYC MSSP - managed services new york city

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Tell them exactly whats going on, even if youre not entirely certain of the scope. "We think we might have a breach" is better than radio silence.

Now, listen closely to what they say. Theyll probably ask a bunch of questions – answer them honestly. Dont try to downplay it or hide anything, thatll just make things harder. They need accurate info to assess the situation properly and formulate a plan.

Next, resist the urge to play hero. managed it security services provider I know, I know, you wanna fix it yourself. managed services new york city But tampering with evidence or trying to patch things up without their guidance could totally mess things up for the forensic investigation. Let the MSSP do their thing.

How to Respond to a Security Incident with Your NYC MSSP - managed it security services provider

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Theyre the pros!

Communication is key throughout the whole ordeal.

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Keep your team informed, but dont spread unnecessary alarm. This isnt a time for rumors.

How to Respond to a Security Incident with Your NYC MSSP - managed services new york city

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Stick to the facts, and let the MSSP handle external communications, unless they specifically instruct you otherwise. They might have a PR strategy to consider, ya know?

And finally, after the incident is contained and resolved, dont just breathe a sigh of relief and forget about it.

How to Respond to a Security Incident with Your NYC MSSP - managed it security services provider

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managed it security services provider Debrief with your MSSP. check What went wrong?

How to Respond to a Security Incident with Your NYC MSSP - managed service new york

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What couldve been done better? What changes need to be implemented to prevent similar incidents in the future? Learn from this experience, cause you really dont wanna go through it again. Whew!

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How to Improve Your Cybersecurity Posture with an NYC MSSP