Frequently Asked Questions

Everything you need to know about your stay with us

How do I make a reservation?

Reservations can be made directly through our website booking system, by calling us at (631) 555-1234, or by emailing stay@threeducks.com. For the best rates and special packages, we recommend booking directly through our website.

What is your cancellation policy?

Our standard cancellation policy requires notice 7 days prior to arrival for a full refund. Cancellations made 3-6 days before arrival incur a charge of one night's stay. Cancellations within 2 days of arrival or no-shows are charged for the full reservation. Special events and peak season bookings may have different policies, which will be communicated at the time of booking.

Do you require a deposit?

Yes, we require a deposit of one night's stay to secure your reservation. For stays of 5 nights or more, or during peak season, a 50% deposit may be required. The remaining balance is due upon check-in.

What forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay and Google Pay. Personal checks are accepted for advance deposits if received 14 days prior to arrival. We do not accept cash payments for room charges.

Do you offer gift certificates?

Yes, gift certificates are available for accommodation, dining, and spa services. They can be purchased online or by calling our front desk. Gift certificates are valid for one year from the date of purchase.

What time is check-in and check-out?

Check-in time is 3:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and may incur an additional fee.

What room types do you offer?

We offer a variety of accommodations to suit different needs:

  • Classic Rooms: Queen or king bed, approximately 300 sq ft
  • Deluxe Rooms: King bed with sitting area, approximately 400 sq ft
  • Garden Suites: King bed, separate living area, private patio, approximately 550 sq ft
  • Luxury Suites: King bed, separate living room, fireplace, soaking tub, balcony with water views, approximately 700 sq ft
  • Cottage: Two-bedroom standalone accommodation with full kitchen, living room, and private garden, approximately 950 sq ft

Visit our Accommodations page for full details and photos of each room type.

Are your rooms air-conditioned?

Yes, all of our rooms and suites feature individual climate control systems with both heating and air conditioning for your comfort throughout the year.

Do you offer accessible rooms?

Yes, we have ADA compliant rooms available. Please specify your accessibility requirements when making your reservation so we can ensure appropriate accommodations. Our property also features ramps and elevator access to all floors.

What amenities are included in the rooms?

All rooms include:

  • Luxury linens and plush towels
  • Artisanal bath products
  • Smart TV with streaming capabilities
  • Complimentary high-speed Wi-Fi
  • In-room safe
  • Mini-refrigerator
  • Nespresso coffee machine
  • Daily housekeeping service
  • Bottled water
  • Bathrobes and slippers

Suites and cottages include additional amenities such as fireplaces, soaking tubs, and kitchenettes.

Is breakfast included with the room?

Yes, a gourmet breakfast is included for all guests. Breakfast is served daily from 7:00 AM to 10:30 AM in our dining room or, weather permitting, on the garden terrace. In-room breakfast service is available for an additional fee.

Do you have a restaurant on-site?

Yes, our on-site restaurant, The Duck Pond, serves lunch and dinner featuring seasonal, locally-sourced ingredients. Reservations are recommended, especially during peak season. Room service is available during restaurant operating hours.

What spa services do you offer?

Our boutique spa offers a range of treatments including massages, facials, body treatments, and nail services. We use organic, locally-sourced products whenever possible. Spa services are available by appointment only and can be booked in advance of your stay or upon arrival, subject to availability.

Do you have a swimming pool?

Yes, we have a heated outdoor infinity pool with lounge chairs and cabanas. The pool is open seasonally from Memorial Day through late September, weather permitting. Pool towels are provided.

Is there beach access from the hotel?

While we're not directly on the beach, we offer a complimentary shuttle service to Westhampton Beach during the summer season (May through September). The shuttle runs hourly from 9:00 AM to 5:00 PM. We also provide beach chairs, umbrellas, and towels for guest use.

What activities or experiences do you offer?

We offer a variety of seasonal activities and experiences, including:

  • Morning yoga classes
  • Guided nature walks
  • Bicycle rentals
  • Cooking demonstrations
  • Wine tastings
  • Sunset sailing excursions
  • Garden tours

Our concierge can also arrange off-site activities such as golf, horseback riding, fishing charters, and vineyard tours. Visit our Experiences page for more details.

Are children welcome at the hotel?

Yes, children of all ages are welcome. We offer family-friendly accommodations including our Cottage and connecting rooms. Cribs and rollaway beds are available upon request (additional fees may apply). Please note that our pool requires adult supervision for children under 16.

Do you allow pets?

We offer pet-friendly accommodations in select Garden Suites and our Cottage. A pet fee of $75 per stay applies. We welcome well-behaved dogs under 50 pounds. Service animals are welcome throughout the property at no additional charge. Please inform us in advance if you'll be traveling with a pet.

Is smoking permitted?

All indoor spaces at Three Ducks Boutique Hotel are non-smoking, including e-cigarettes and vaping devices. Smoking is permitted only in designated outdoor areas. A $250 cleaning fee will be charged for smoking in non-designated areas.

Is there a minimum stay requirement?

During peak season (Memorial Day through Labor Day), we have a two-night minimum stay requirement on weekends (Friday and Saturday). During holiday periods, a three-night minimum may apply. Off-season has no minimum stay requirement except for special event weekends.

Do you accommodate special dietary needs?

Yes, we can accommodate many dietary restrictions and preferences, including vegetarian, vegan, gluten-free, and allergy-specific needs. Please inform us of any special dietary requirements when making your reservation or at least 48 hours before arrival.

Where is Three Ducks Boutique Hotel located?

We are located at 19 Seabreeze Avenue in Westhampton, New York, approximately 80 miles east of New York City. Our property is situated on a quiet residential street, just a short walk from Westhampton Village and 1.5 miles from the beach.

What is the best way to reach the hotel from New York City?

There are several options for traveling from New York City:

  • By Car: Take the Long Island Expressway (I-495) east to exit 70, then follow local roads to Westhampton. The drive takes approximately 2 hours, depending on traffic.
  • By Train: Take the Long Island Rail Road from Penn Station to Westhampton station (approximately 2 hours). We offer complimentary pickup from the station with advance notice.
  • By Bus: Hampton Jitney and Hampton Ambassador services run from Manhattan to Westhampton. The stop is about 1 mile from our hotel.
  • By Air: For private aviation, Francis S. Gabreski Airport is 5 miles away. Commercial flights operate to Long Island MacArthur Airport (30 miles) or JFK/LaGuardia (80+ miles).

Do you provide airport transfers?

We can arrange private car service from any airport or location for an additional fee. Please contact our concierge at least 48 hours in advance to arrange transportation.

Is parking available at the hotel?

Yes, we offer complimentary on-site parking for all guests. Valet parking is available during peak season for an additional fee.

What attractions are near the hotel?

Popular attractions within a short distance include:

  • Westhampton Beach (1.5 miles)
  • Westhampton Village shops and restaurants (0.5 miles)
  • Quogue Wildlife Refuge (3 miles)
  • Long Island wineries (10-20 miles)
  • Wolffer Estate Vineyard (15 miles)
  • Parrish Art Museum (10 miles)
  • Montauk Point Lighthouse (45 miles)
  • Sag Harbor (20 miles)
  • East Hampton (25 miles)
  • Tanger Outlets (15 miles)

Our concierge can provide additional recommendations and help arrange transportation or tours.

Still Have Questions?

We're here to help! Contact our guest services team for personalized assistance.