Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, mailing address, phone number
• Identification Information: Date of birth, passport or ID details (for check-in purposes)
• Payment Information: Credit card details, billing address
• Reservation Details: Arrival and departure dates, room preferences, special requests
• Guest Preferences: Information about your stay preferences, interests, and services you use during your stay
• Communication Records: Correspondence with our staff via email, phone, or in person
• Account Information: Username, password (if you create an account on our website)
• Demographic Information: Age, gender, country of residence

1.2 Non-Personal Information

We may also collect non-personal information automatically when you browse our website, including:

• Technical Information: IP address, browser type and version, operating system
• Usage Information: Pages visited, time spent on pages, links clicked
• Device Information: Mobile device information, unique device identifiers
• Location Information: General location based on IP address

2. How We Collect Information

We collect information from you through various means, including:

• Direct interactions when you make a reservation, create an account, or contact us
• Automated technologies such as cookies and similar tracking technologies
• Third-party sources, including booking platforms and service providers
• In-person during your stay at our property

3. How We Use Your Information

We use your personal information for the following purposes:

• Process and confirm your reservation
• Provide and personalize our services to you
• Process payments and maintain financial records
• Communicate with you regarding your reservation, stay, or inquiries
• Send you marketing communications (if you have opted in)
• Improve our services and develop new offerings
• Ensure the security and safety of our guests and property
• Comply with legal obligations and enforce our terms and policies
• Protect our rights, privacy, safety, and property

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us analyze website traffic, customize content, and improve your experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track visitors across websites to display relevant advertisements

4.2 Cookie Management

You can manage cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience on our website.

5. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties that help us operate our business and provide services (payment processors, IT services, etc.)
• Business Partners: Companies we work with to offer certain services or promotions
• Legal Authorities: When required by law, court order, or governmental regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage system is 100% secure. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Legal, regulatory, accounting, or reporting requirements

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

We will take appropriate measures to protect your personal information in accordance with this Privacy Policy, regardless of where it is processed.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: