FG to digitise civil service system by 2023: Official

Ms Roberts stated this when she formally presented the Standard Operation Procedures (SOP) to the minister, George Akume, on Monday in Abuja.

News Agency of Nigeria • August 22, 2022

Federal secretariat Abuja

Ibiene Roberts, permanent secretary, Ministry of Special Duties and Intergovernmental Affairs, says the federal government is working on digitising public service before the end of the first quarter of 2023.

Ms Roberts stated this when she formally presented the Standard Operation Procedures (SOP) to the minister, George Akume, on Monday in Abuja.

She said the procedure was in line with the directives of the Head of the Civil Service of the Federation (HOCSF) to Ministries, Departments and Agencies (MDAs).

Ms Roberts said all MDAs were to formally document and present the SOPs developed in their respective MDAs in hardcopies for ease of reference.

The permanent secretary stated that the office of the HOCSF, in readiness for the process automation in the civil service, deployed the SOP Replication Team to core MDAs.

According to her, the team is to provide technical support and assistance in developing SOP across the MDAs.

“For institutional memory, SOP is a step-by-step instruction that acts as a guideline for an employee’s work processes and best describes the activities necessary to complete tasks in a particular schedule.

“It is an aspect of the Enterprise Content Management (ECM) with the mandate to digitise records and automate workflow to achieve an overall improvement in information sharing and collaboration across the MDAs.

“When employees follow the SOP for a particular job, they produce a product that is consistent and predictable,’’ she explained.

Ms Roberts said the ministry was given the responsibility to cascade the development of SOPs in the agencies under its direct supervision for full operation of the ECM in the civil service.

“To do this, the Departmental Champions will be adequately trained to help cascade the SOPs to our agencies,’’ she said.

Receiving the documents, Mr Akume said he was aware of the efforts of the HOCSF, Folasade Yemi-Esan, in changing the narratives of work culture in the federal civil service.

Mr Akume said the resultant effects of the document would promote efficiency and effectiveness in job performance and delivery.

(NAN)

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