How Multilingual Carers Improve Home Care Experience

For many older Australians from multicultural backgrounds, receiving care in a foreign language can feel confusing, alienating, and even unsafe. That’s why Esse Care proudly employs multilingual carers who can connect with clients in their preferred language — building comfort, clarity, and trust from the very first visit.

Language isn't just a tool — it’s connection, respect, and care that truly feels like home.

Why Language Matters in Aged Care

As people age, they often revert to their first language — especially in dementia or after a stroke. English-speaking carers may unintentionally cause:

• 🔄 Repetitive questions due to misunderstanding



• 🧍‍♀️ Increased anxiety or withdrawal



• ⛔ Refusal of medication or meals due to confusion



• 😟 Feelings of isolation or powerlessness

Multilingual carers remove these risks and restore dignity by communicating clearly and naturally in the client’s native language.

Benefits of Multilingual Carers

• ✅ Faster trust-building and deeper emotional connection



• ✅ Better medication adherence and clinical outcomes



• ✅ Higher comfort during personal care (e.g. bathing, dressing)



• ✅ Stronger family engagement due to cultural understanding



• ✅ Fewer complaints and smoother care delivery

Languages Spoken by Our Team

Esse Care offers in-home support in over a dozen languages, including:

• Mandarin, Cantonese



• Greek, Italian, Arabic



• Vietnamese, Tagalog, Tamil



• Hindi, Punjabi, Turkish



• Spanish, Somali, and more

We aim to match clients with carers who speak their first language whenever possible — especially for those with dementia, disabilities, or high support needs.

Cultural Familiarity Matters Too

Language is just the beginning. Our carers also bring cultural awareness that helps in:

• Preparing traditional meals and drinks



• Respecting modesty and gender preferences



• Observing religious customs and holidays



• Engaging in culturally familiar music, stories, and activities

This approach is especially powerful for seniors from CALD (Culturally and Linguistically Diverse) communities who feel more secure when care reflects their identity.

Real Client Outcome

Mr. Nikos, a Greek-Australian with dementia, had stopped eating and rarely spoke to carers. After being paired with a fluent Greek-speaking support worker from Esse Care, he became more responsive, began eating home-cooked meals again, and now eagerly waits for his daily visits.

We Support All Types of Clients

Multilingual care is available for:

• Home Care Package clients (Levels 1–4)



• Private aged care clients



• NDIS participants (with culturally matched needs)

Why Choose Esse Care?

• ✔️ 35+ years of aged care experience



• ✔️ Multilingual staff from 15+ backgrounds



• ✔️ Trusted by CALD families across Melbourne



• ✔️ Clinical and cultural integration in every care plan

We Speak Your Language — Literally and Emotionally

If you or a loved one needs aged care that understands both your words and your world, Esse Care is here to help.

👉 Contact us today to get matched with a culturally aligned, multilingual carer who feels like family.

Ndis Registered Provider Melbourne